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- Tasks: Provide 2nd line technical support and manage IT assets for end-users.
- Company: Join Sysco, a leading foodservice business with a vibrant culture.
- Benefits: Enjoy 25 days holiday, discounts on food, cinema tickets, and more.
- Why this job: Make a real impact in tech while supporting a diverse team.
- Qualifications: Knowledge of Microsoft products and excellent customer service skills required.
- Other info: Be part of a company that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Sysco are currently recruiting for a Services Engineer to join the Technology team reporting to the Services Engineer Manager.
As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner.
This role is fully office based based in our Hemel Hempstead depot so you must be within a commutable distance and comfortable with daily commuting.
Key Accountabilities and Responsibilities:
- Provide both onsite and remote 2nd line support for end-users
- Ability to prioritise workload to ensure service levels are maintained.
- Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution.
- Proactive replacement of end of life assets, including the asset disposal or recycling of the old device.
- Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role.
- Administration of mobile devices via an MDM platform and SIM card connections
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning
- Ensure that changes are made in accordance to change management guidelines and policies.
- Providing support to projects as required to support the deployment of new technologies.
About you:
The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks.
What we offer:
- Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.
- Huge discounts on all sorts of lovely food and award-winning products through our staff shop
- Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
- Recognition awards and Incentives
- Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens a world of possibility.
Additional Information
At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We\’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Brakes
Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
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IT Services Engineer employer: Brakes Food Shop
Contact Detail:
Brakes Food Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT Services Engineer questions and practice your answers. Make sure you can showcase your technical skills and customer service experience, as these are key for Sysco.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled technical issues in the past. Sysco loves candidates who can think on their feet and provide excellent support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Sysco team.
We think you need these skills to ace IT Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with Microsoft products, MDM platforms, and customer service skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and passion for IT support. Tell us why you're excited about the role and how your skills can help Sysco thrive. Remember, we love a good story!
Show Off Your Technical Skills: Don’t shy away from listing your technical expertise! Mention your knowledge of Windows 10/11, Azure, and networking. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure you don’t miss out on any updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brakes Food Shop
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, especially Windows 10 and 11, Office 365, and Azure. Be ready to discuss your experience with MDM platforms like Endpoint Manager (Intune) and demonstrate your understanding of networking concepts. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you went above and beyond for a user. Prepare to share how you handle difficult situations and maintain professionalism while being friendly and helpful. Sysco values interpersonal skills, so let your personality shine!
✨Be Ready to Discuss Incident Management
Familiarise yourself with incident management processes and be prepared to talk about how you've managed and resolved service requests in the past. Highlight your ability to prioritise workload and ensure service levels are maintained, as this is crucial for the role. Mention any experience you have with helpdesk ticketing systems.
✨Emphasise Your Attention to Detail
Given the importance of maintaining accurate inventory data and documentation, be ready to discuss how you ensure accuracy in your work. Share specific examples of how you've managed IT assets or handled documentation in previous roles. This will demonstrate your commitment to quality and reliability, which is key for Sysco.