At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible working options, and career development opportunities.
- Other info: Dynamic team environment with 24/7 support coverage and growth potential.
- Why this job: Be the go-to person for tech support and make a difference every day.
- Qualifications: Fluent in English and Swedish, with experience in IT support.
The predicted salary is between 25000 - 35000 £ per year.
UK and Ireland Sysco is recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
- Deliver excellent customer service and professional support
- Escalate or reassign unresolved incidents to appropriate teams
- Analyse and resolve hardware/software issues using standard tools and methods
- Document case details clearly in ServiceNow, including steps taken and customer impact
- Meet/exceed defined performance metrics including CSat and QA standards
- Continuously build knowledge of company-specific products and services
- Create/update knowledge articles to support First Call Resolution and self-service
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage
- Complete training objectives and uphold Sysco’s Mission and Values
Skills and Experience
- Good experience in a Service Desk or similar IT support environment
- Experience using ServiceNow ITSM workflows
- Strong customer service, listening, and communication skills
- Bilingual - English and Swedish (required)
- Detail-oriented with solid judgment and initiative
- Ability to troubleshoot and resolve technical issues independently
- Knowledge of Microsoft Office365 and standard network tools
- Ability to work remotely and as part of a team
- Familiarity with ITIL principles
Education and Certifications
- Degree or equivalent experience preferred
- ITIL V4 / ITSM certification preferred
- AWS and Microsoft MCSE certifications are a plus
- Proficient in Microsoft Office365
Service Desk Analyst - Swedish Speaking in Hemel Hempstead employer: Brakes Food Shop
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Service Desk Analyst, you will benefit from comprehensive training, opportunities for professional growth, and a supportive team culture that values your contributions. Located in the UK and Ireland, our commitment to employee well-being is reflected in our flexible working arrangements and focus on maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Hemel Hempstead
✨Tip Number 1
Get to know the company! Research Sysco and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Swedish! Since this role requires bilingual skills, brush up on your language abilities. You might even want to prepare some common phrases or technical terms related to IT support to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Sysco employees on LinkedIn. They can provide insider tips and maybe even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the Service Desk Analyst role.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with ServiceNow, and don’t forget to showcase your bilingual skills in English and Swedish!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Sysco. Mention specific experiences that relate to the key responsibilities listed in the job description.
Show Off Your Customer Service Skills:Since this role is all about providing excellent customer service, make sure to include examples of how you've successfully resolved issues in the past. We love seeing how you’ve gone above and beyond for customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brakes Food Shop
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure you practice speaking and writing in both languages. Prepare to answer common interview questions in both languages to demonstrate your proficiency.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and other ITSM tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as well as any specific incidents you've resolved using them.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous positions. Think about challenging situations you've faced and how you handled them, focusing on your communication and problem-solving skills.
✨Understand ITIL Principles
Since familiarity with ITIL principles is a plus, take some time to review the basics. Be prepared to discuss how these principles apply to service desk operations and how they can improve service quality.
