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For Companies At a Glance
- Tasks: Analyse customer demand and create forecasts to improve service and efficiency.
- Company: Join Brakes, the UK's largest foodservice supplier with a passion for food.
- Benefits: Generous holiday allowance, discounts on food and cinema tickets, and career progression opportunities.
- Why this job: Make a real impact in a fast-paced environment while working with data and people.
- Qualifications: Experience in FMCG/Supply Chain, strong analytical skills, and proficiency in MS Excel and SAP.
- Other info: Embrace diversity and help shape our culture at Brakes.
The predicted salary is between 36000 - 60000 £ per year.
Brakes have an opportunity for a Customer Demand Analyst to join the Demand Planning team on a full time, 12 Month Fixed Term Contract basis.
The Customer Demand Analyst is responsible for all forecast activities associated with customers and products and manage the interaction between Supply Planning and customer facing colleagues for their area of responsibility to provide optimum customer experience.
The role creates and manages the demand for their categories, incorporating statistics and business intelligence and other demand signals to improve service for the customers of the demand plan.
Our role is Monday – Friday, 39 hours per week between the hours of 7am-5pm, and is offering hybrid working, with 2 days a week in the Ashford office, so you must be within a commutable distance. The site has good transport links and free car park for colleagues.
Key Accountabilities & Responsibilities:
- Responsible for creating and maintaining system generated forecasts for a defined area of responsibility to drive continuous improvement to company set targets
- Carrying out analysis of sales history, seasonal and forthcoming events or activities in order to generate an optimal demand signal
- Manage forecasting processes at both detail and aggregated level, utilising the best fit statistical model
- Collaborative demand planning with other teams in order to drive good communication and improvements in the demand forecast signal
- Communicating to supply chain colleagues to advise changes to the forecast
- Root cause analysis techniques to establish underlying causes of KPI shortfalls and implement improvement plans to rectify
- Support the governance of customer insights/business intelligence
- Support projects in Demand Planning and around the business as required
- Support a culture of continuous improvement.
About you:
Experience of working in a fast‑paced FMCG Supply Chain position is highly advantageous. The ideal candidate will have high numeracy, analytical and problem‑solving skills with a detailed understanding of Excel, in particular, pivot tables, v‑look ups, SQL and Power query experience. You will possess excellent communication skills and customer service skills with the ability to work with all stakeholders in the business.
As part of the application process, you will be asked to complete an online psychometric task, which will be sent to you by the recruitment team.
What you’ll receive:
- Generous holiday allowance, with option to purchase up to 5 additional holiday days
- Huge discounts on all sorts of lovely food and award-winning products through our staff shop
- Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
- Recognition awards and Incentives
- Career progression opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
Additional Information
At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We\’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Brakes
Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
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Customer Demand Analyst employer: Brakes Food Shop
Contact Detail:
Brakes Food Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Demand Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Brakes on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Brakes and their values. Show us that you understand their mission and how you can contribute to their goals as a Customer Demand Analyst.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in the past, especially those involving data analysis and forecasting. We love a candidate who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Demand Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Demand Analyst role. Highlight your experience in FMCG or Supply Chain, and showcase your analytical skills and problem-solving abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your experience with MS Excel and SAP, as these are key for us.
Showcase Your People Skills: Since this role involves liaising with various stakeholders, make sure to highlight your people-oriented approach. Share examples of how you've built strong working relationships in previous roles – we love a collaborative spirit!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at Brakes!
How to prepare for a job interview at Brakes Food Shop
✨Know Your Numbers
As a Customer Demand Analyst, you'll be working with a lot of data. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Familiarise yourself with key metrics relevant to demand forecasting and be prepared to explain how you would approach analysing sales history and trends.
✨Show Your Collaborative Spirit
This role involves working closely with various teams, so it's crucial to demonstrate your ability to collaborate. Think of examples where you've successfully worked with others to improve processes or solve problems. Be ready to discuss how you would manage relationships with stakeholders and communicate changes effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially regarding KPI shortfalls or anomalies in data. Prepare specific examples from your experience where you identified a problem, analysed the root cause, and implemented a solution. This will showcase your analytical mindset and 'can do' attitude.
✨Familiarise Yourself with Tools
Since the role requires proficiency in MS Excel and SAP, make sure you're comfortable discussing your experience with these tools. If you have any specific techniques or formulas you frequently use in Excel, be ready to share them. This will show that you're not only familiar with the tools but also know how to leverage them for effective demand planning.
