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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone and email, assisting with orders.
- Company: Join Fresh Direct, a vibrant company known for its rewards and recognition.
- Benefits: Earn £28,110 plus a £1200 bonus, with great rewards and potential hybrid work.
- Other info: Full-time role with 37.5 hours per week and opportunities for career growth.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28110 - 28110 £ per year.
£28,110 plus Bonus £1200 Per Annum with a brilliant rewards and recognition scheme.
Bicester - Fresh Direct
This is a full-time role working 37.5hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends. This role is a 12 month Secondment.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers, being the first point of contact to assist in orders via phone and email. After successful completion of your probation, there is a potential for this role to be Hybrid.
Key ActivitiesCustomer Care Specialist employer: Brakes Food Shop
Contact Detail:
Brakes Food Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us show that you're genuinely interested in the role and align with what they stand for.
✨Tip Number 2
Practice common interview questions related to customer service. We can even role-play with a friend or family member to get comfortable with your responses and build confidence.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows us that you're engaged and keen to learn more about the team and the company culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar as they make their decision.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Specialist role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since this role involves being the first point of contact for customers, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with phone and email support.
Be Honest and Authentic: We appreciate authenticity! Be yourself in your application and share your genuine passion for customer service. If you have any unique experiences or stories that relate to the role, feel free to include them – we love to see personality shine through!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Customer Care Specialist role. Plus, it’s super easy!
How to prepare for a job interview at Brakes Food Shop
✨Know Your Customer Care Basics
Brush up on the fundamentals of customer service. Understand common scenarios you might face as a Customer Care Specialist, like handling complaints or processing orders. This will help you demonstrate your knowledge and readiness to tackle real-life situations during the interview.
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for customers, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully resolved issues or provided exceptional service to highlight your communication prowess.
✨Familiarise Yourself with Fresh Direct
Do some research on Fresh Direct and their values. Understanding their mission and how they operate will allow you to tailor your answers to align with their culture. It shows that you’re genuinely interested in the company and the role.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or what success looks like in this role. It not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.