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- Tasks: Provide first-level IT support and manage incidents for internal users.
- Company: Leading food distribution company with a focus on diversity and inclusion.
- Benefits: Full-time role with competitive pay and supportive work culture.
- Why this job: Join a dynamic team and enhance your IT skills while helping others.
- Qualifications: Fluent in English and French, with IT support experience and strong communication skills.
- Other info: Inclusive workplace that values each colleague's potential.
The predicted salary is between 30000 - 42000 £ per year.
A prominent food distribution company is seeking a Service Desk Analyst with fluent English and French to provide first-level support for internal users. This full-time role includes managing incidents, delivering exceptional customer service, and documenting all activities in ServiceNow.
Ideal candidates will have a background in IT support, strong communication skills, and the ability to troubleshoot various technical issues. Join a team that values diversity and supports each colleague's potential while ensuring an inclusive workplace culture.
Remote Bilingual Service Desk Analyst (FR/EN) in Burtonwood employer: Brakes Food Shop
Contact Detail:
Brakes Food Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Bilingual Service Desk Analyst (FR/EN) in Burtonwood
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We can role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Show off your bilingual skills! During interviews, make sure to demonstrate your fluency in both English and French. It’s a key part of the job, so let’s highlight it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Remote Bilingual Service Desk Analyst (FR/EN) in Burtonwood
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both English and French, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous IT support experience, focus on the skills and tasks that align with the job description. We’re looking for candidates who can manage incidents and provide exceptional customer service, so let us know how you've done this before!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brakes Food Shop
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both English and French, make sure to practice your language skills before the interview. Prepare to switch between languages seamlessly, as you may be asked to demonstrate your proficiency during the conversation.
✨Know Your IT Support Basics
Familiarise yourself with common technical issues and troubleshooting methods relevant to a Service Desk Analyst. Be ready to discuss your previous experiences in IT support and how you've resolved incidents effectively.
✨Showcase Your Customer Service Skills
This role is all about providing exceptional customer service. Think of examples from your past where you went above and beyond for a user. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Understand the Company Culture
Research the food distribution company and its values. Be prepared to discuss how you align with their commitment to diversity and inclusion. Showing that you understand and appreciate their culture can set you apart from other candidates.