Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-level support and troubleshoot issues for users in a dynamic environment.
- Company: Leading food distribution company committed to diversity and inclusion.
- Benefits: Full-time remote role with opportunities for professional growth.
- Why this job: Join a team that values your unique talents and helps shape an inclusive culture.
- Qualifications: Fluency in English and French, experience in Service Desk environments.
- Other info: Familiarity with ServiceNow and Microsoft Office365 is a plus.
The predicted salary is between 30000 - 42000 £ per year.
A leading food distribution company in the UK is seeking a Service Desk Analyst who is fluent in English and French. This full-time role involves providing first-level support for users, troubleshooting issues, and maintaining high service quality.
Candidates should have experience in Service Desk environments and be familiar with ServiceNow and Microsoft Office365.
The company values diversity and is committed to fostering an inclusive workplace. Join us to help shape our culture and support unique talents.
Bilingual Service Desk Analyst (French/English) – Remote employer: Brakes Food Shop
Contact Detail:
Brakes Food Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Service Desk Analyst (French/English) – Remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of common issues users face and how you would resolve them. Being ready to demonstrate your problem-solving abilities will impress potential employers.
✨Tip Number 3
Show off your bilingual skills! During interviews, make sure to highlight your fluency in both French and English. This is a key requirement for the role, so let them know how you can bridge communication gaps.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with companies that value diversity and inclusion. Let’s get you that job!
We think you need these skills to ace Bilingual Service Desk Analyst (French/English) – Remote
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone bilingual, make sure to highlight your fluency in both English and French. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your CV: Don’t just send out the same CV everywhere! Tailor it to match the job description. Mention your experience in Service Desk environments and familiarity with ServiceNow and Microsoft Office365 to catch our eye.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. Share a bit about why you’re passionate about providing top-notch support and how you can contribute to our inclusive culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Brakes Food Shop
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both French and English, make sure you're comfortable switching between the two languages. Practice common technical phrases and customer service scenarios in both languages to show your versatility during the interview.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and Microsoft Office365, as these are key tools for the role. Be prepared to discuss your experience with these platforms and how you've used them to resolve issues in previous positions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully troubleshot issues in a Service Desk environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to maintain high service quality.
✨Embrace Diversity and Inclusion
The company values diversity, so be ready to discuss how you can contribute to an inclusive workplace. Share any experiences you have working in diverse teams or how you’ve supported unique talents in your previous roles.