Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for internal users.
- Company: Leading food service company with a diverse and inclusive culture.
- Benefits: Full-time position with growth opportunities and a supportive work environment.
- Why this job: Join a dynamic team and make a difference in IT support.
- Qualifications: Fluency in English and French, plus experience in IT support.
- Other info: Great chance to develop your skills in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
A leading food service company is seeking a bilingual Service Desk Analyst to provide level 1 support for internal users. Responsibilities include troubleshooting IT issues, documenting incidents, and ensuring high service quality.
Ideal candidates will have experience in IT support environments, strong communication skills, and be fluent in English and French. This full-time position offers opportunities for growth in a diverse and inclusive company culture.
Bilingual Service Desk Analyst (FR/EN) - Remote Support in Ashford employer: Brakes Food Shop
Contact Detail:
Brakes Food Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Service Desk Analyst (FR/EN) - Remote Support in Ashford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Practice your bilingual skills! Since this role needs both French and English, brush up on your language skills by having mock interviews with friends or using language apps.
✨Tip Number 3
Show off your troubleshooting skills! Prepare some examples of past IT issues you've resolved. We want to hear how you tackled challenges and kept users happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Bilingual Service Desk Analyst (FR/EN) - Remote Support in Ashford
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role is all about supporting users in both French and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing about your past IT support experience, be specific! We love seeing examples of how you've troubleshot issues or helped users in previous roles. Make it relevant to what we do here at StudySmarter.
Keep It Professional Yet Friendly: Your written application should reflect the friendly and inclusive culture we have at StudySmarter. Use a professional tone, but don’t be afraid to let your personality shine through. We’re looking for someone who fits in with our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brakes Food Shop
✨Brush Up on Your Tech Skills
Make sure you're familiar with common IT issues and troubleshooting techniques. Review the basics of hardware and software support, as well as any specific tools or systems mentioned in the job description. This will help you answer technical questions confidently.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both French and English, practice switching between the two languages. Be prepared to answer questions in both languages during the interview. This will demonstrate your comfort level and proficiency, which is crucial for the position.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face as a Service Desk Analyst. Prepare examples from your past experience where you successfully resolved IT issues or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company Culture
Take some time to learn about the company's values and culture. Since they emphasise diversity and inclusion, be ready to discuss how you can contribute to that environment. Showing that you align with their mission can set you apart from other candidates.