By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve. At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.
We're looking for Developer Support Engineers — both mid-level and senior — who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You'll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster.
This role will be remote based in London.
Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication.
Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
Provide technical mentorship to cross functional peers and guide support processes and escalation handling.
Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing technical role.
Can write, debug, and reason through Python and/or TypeScript codebases.
Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.
Bonus Points For
Experience supporting developer tools, ML infrastructure, or observability platforms.
Experience contributing to support tooling, documentation, or product-led growth initiatives.
Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios.
Build a culture of care, learning, and mutual support together
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Remote Developer Support Engineer (London) in Peterborough employer: Braintrust
At Braintrust, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to thrive. As a Developer Support Engineer based in London, you'll enjoy flexible working arrangements, competitive salaries, and comprehensive benefits including medical, dental, and vision insurance. Join us to solve complex technical challenges while contributing to a team that values learning, empathy, and innovation in the rapidly evolving field of AI.
