At a Glance
- Tasks: Lead a vibrant store team to maximise sales and create an exceptional customer experience.
- Company: Join Kate Spade, a bold and optimistic global lifestyle brand.
- Benefits: Enjoy a fun work environment, career progression, and paid volunteering days.
- Other info: Flexible schedule required; great opportunity for personal and professional growth.
- Why this job: Be part of a diverse culture that celebrates authenticity and creativity.
- Qualifications: 3+ years in retail leadership; luxury experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Braintree Village
Contract type: temporary
Pay: Competitive
Overview
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewellery, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. Our company name Tapestry represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse – where all of our employees, customers and stakeholders thrive.
Key Responsibilities
- Model Kate Spade New York service behaviours and selling standards, coaching in real time to ensure a premium client experience.
- Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
- Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
- Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
Leadership & Talent Development
- Recruit, onboard, train, and motivate a high-performing team that reflects Kate Spade New York's brand values.
- Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
- Recognize and reward strong performance while addressing underperformance through targeted development plans.
- Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
Business Ownership & Planning
- Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
- Analyze selling reports and business trends to identify opportunities and implement action plans.
- Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
Brand Equity & Visual Merchandising
- Communicate Kate Spade New York's aesthetic, philosophy, and lifestyle to both team members and clients.
- Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.
Operational Excellence & Compliance
- Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
- Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
- Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
- Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
- Utilise Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.
Qualifications
- 3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
- Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
- Ability to work in a fast-paced environment.
- Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
What Kate Spade can offer you
- An inclusive, innovative, and fun working environment.
- Internal mobility & career progression.
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme.
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
Store Leader Maternity Cover in Braintree employer: Braintree Village
At Kate Spade New York, we pride ourselves on fostering an inclusive and vibrant work culture that empowers our employees to thrive as their authentic selves. Located in the dynamic Braintree Village, our Store Leader role offers competitive pay, internal mobility, and a commitment to employee development through various learning opportunities. Join us to be part of a diverse team that celebrates creativity and innovation while making a meaningful impact in the retail landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader Maternity Cover in Braintree
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Kate Spade's unique style and values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant culture.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store Leader role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and clienteling. Think of examples from your past experience that demonstrate your ability to drive results and foster an inclusive team environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kate Spade family. Good luck!
We think you need these skills to ace Store Leader Maternity Cover in Braintree
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We love seeing candidates who are authentic and can connect with our brand's vibrant spirit. Don't be afraid to share a bit about yourself and why you’re excited about the role.
Tailor Your Application:Make sure to customise your application for the Store Leader position. Highlight your relevant experience in retail leadership and how it aligns with our values at Kate Spade. We want to see how you can contribute to our team and culture!
Be Specific About Your Achievements:Use concrete examples to showcase your past successes. Whether it's driving sales or developing a high-performing team, we want to hear about the impact you've made. Numbers and specific outcomes can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fabulous team at Kate Spade!
How to prepare for a job interview at Braintree Village
✨Know the Brand Inside Out
Before your interview, dive deep into Kate Spade's history, values, and product lines. Familiarise yourself with their unique brand DNA and how it resonates with their customers. This knowledge will help you connect your experience to their ethos during the conversation.
✨Showcase Your Leadership Skills
As a Store Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully coached team members in the past, resolved conflicts, or driven sales results. Be ready to discuss specific KPIs you've achieved and how you can apply that to Kate Spade.
✨Emphasise Customer Experience
Clienteling is key at Kate Spade, so come prepared with examples of how you've enhanced customer experiences in previous roles. Think about how you can leverage CRM tools and social selling strategies to create memorable interactions that align with their service behaviours.
✨Be Ready for Scenario Questions
Expect situational questions that assess your problem-solving skills and decision-making abilities. Practice responses to scenarios like handling a difficult customer or managing a high-pressure sales environment. This will show your readiness to tackle challenges head-on in a fast-paced retail setting.
