Senior Technical Analyst - ICT & Incident Manager

Senior Technical Analyst - ICT & Incident Manager

Full-Time 40000 - 50000 £ / year (est.) Home office (partial)
Braintree District Council

At a Glance

  • Tasks: Support ICT infrastructure, manage data, and oversee Microsoft 365 operations.
  • Company: Braintree District Council, committed to effective service delivery.
  • Benefits: Hybrid working, competitive salary, local government pension, and wellbeing programmes.
  • Other info: Opportunities for learning and development with discounts and gym membership.
  • Why this job: Join a dynamic team and make a difference in local governance.
  • Qualifications: Experience in ICT operations and ITIL compliance required.

The predicted salary is between 40000 - 50000 £ per year.

Braintree District Council is seeking a Senior Technical Analyst to support ICT core infrastructure, data management and Microsoft 365.

The role requires ITIL-compliant operations, effective liaison with suppliers, and a focus on service delivery to employees and councillors.

The post offers hybrid working, a competitive salary, and benefits including a local government pension scheme, learning and development, discounts, wellbeing programmes and gym membership.

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Senior Technical Analyst - ICT & Incident Manager employer: Braintree District Council

Braintree District Council is an excellent employer that values community engagement and offers a supportive work culture where your contributions truly matter. With competitive salaries and opportunities for professional development, you will thrive in a dynamic environment dedicated to making a positive impact in Braintree, Essex. Join us to be part of a team that fosters growth and innovation while serving the local community.

Braintree District Council

Contact Details:

Braintree District Council Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Senior Technical Analyst - ICT & Incident Manager

Join the IT Consultancy Buzz

Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Braintree District Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!

Show Off Your Skills

Create a personal project or case study relevant to the challenges Braintree District Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.

Leverage LinkedIn for Connections

Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Braintree District Council!

Direct Apply to Braintree District Council

Let's not forget to apply directly through the Braintree District Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!

We think you need these skills to ace Senior Technical Analyst - ICT & Incident Manager

ICT Core Infrastructure Support
Data Management
Microsoft 365
ITIL Compliance
Supplier Liaison
Service Delivery
Hybrid Working

Some tips for your application 🫡

Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Braintree District Council.

Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!

Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Braintree District Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.

Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!

How to prepare for a job interview at Braintree District Council

Brush Up on Your Technical Skills

For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.

Showcase Your Problem-Solving Approach

IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.

Know the Business Impact of IT Solutions

When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.

Prepare for Behavioural Questions

Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.