Senior Technical Analyst in Braintree

Are you ready to diagnose and resolve complex technical challenges while shaping the future of ICT services? Braintree District Council has an exciting opportunity!

Location: Braintree, Essex, CM7 9HB

Salary: £41,145 to £45,498 per annum

Job Type: Full-time

Closing Date: Midnight on Tuesday 28th July 2026

About Us:

Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community. Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.

Senior Technical Analyst - The Role:

You will provide high quality technical expertise across our ICT service, diagnosing, managing and resolving complex technical issues across Microsoft 365 products, networks, data management and core infrastructure. Working within the ITIL framework, you will resolve incidents and complete projects from design through implementation, testing and transition to service. You will mentor and guide the ICT team, sharing best practice and knowledge to improve technical capability and resilience. You will also support business continuity and disaster recovery arrangements through testing and continuous improvement of recovery processes.

Key Responsibilities:

• Diagnose, manage and resolve complex technical problems across ICT core infrastructure, data management, networks and Microsoft 365
• Manage liaison with third party suppliers and support contractors to ensure effective problem resolution
• Log, prioritise and resolve incidents using ITIL based policies and procedures with complete documentation
• Act as incident manager for major incidents, including cyber security incidents as required
• Provide mentoring, guidance and knowledge sharing across the ICT team to improve resilience and technical capability
• Lead the design and implementation of technology solutions aligned with business objectives and security requirements
• Deliver excellent customer service to employees, managers and councillors
• Monitor and manage security, ICT infrastructure and key systems processes

You:

• Level 5 qualification in infrastructure management or equivalent recent experience
• Demonstrable experience supporting complex ICT systems in a local government environment, including core infrastructure, Microsoft 365 and line of business applications
• Experience of technical and business analysis with proven successful outcomes
• Experience working effectively in an ITIL compliant environment
• Excellent IT skills and high level of customer awareness
• Excellent interpersonal, organisational and communication skills, both written and verbal
• Ability to work under pressure, meet deadlines and think creatively to initiate improvements

Benefits:

• Flexible working
• Hybrid working arrangements are available in this role (home/office based with a minimum of 2-3 office days per week, plus in person meetings as per the role requirements) subject to business need
• Local government pension scheme
• Learning and development for all employees
• Employee discounts at local businesses
• Employee recognition schemes
• Extensive health and wellbeing programmes, including discounted gym membership

To submit your CV for this exciting opportunity, click Apply today.