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For Companies At a Glance
- Tasks: Create exceptional learning experiences and support learners in their educational journey.
- Company: Join BrainStation, a leader in digital skills training and innovation.
- Benefits: Enjoy flexible working hours, health benefits, and mentorship programs.
- Why this job: Make a real impact by connecting with learners and enhancing their experience.
- Qualifications: 3-5 years in a customer-facing role and a passion for education.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
At BrainStation, we’re shaping the future of technology training by creating transformative learning experiences that connect professionals, industry leaders, and the world’s most innovative companies. As an Experience Specialist, you will create exceptional experiences for learners and the wider BrainStation community, providing personalized 1-on-1 onboarding and ongoing support in our space. You will help run certifications, workshops, and events, connect with alumni, and share ideas to enhance our programs and community initiatives. This is a hands-on role for someone who loves working at the intersection of education, technology, and community.
Responsibilities
- Work with the Experience Lead to execute world class experiences for BrainStation certification courses, corporate workshops and industry events.
- Connect 1-on-1 with all incoming professional learners for a personalized onboarding experience.
- Support learners throughout their journey by being present, offering guidance, and addressing individual needs.
- Ensure that learning spaces are welcoming, organized, and conducive to learning.
- Engage with alumni to nurture ongoing connections and participation in community initiatives.
- Support data collection and analysis on learner engagement, attendance, and satisfaction to inform Experience Lead decisions.
- Contribute ideas to improve course delivery, event execution, and learner experience.
- Assist with other tasks and initiatives that enhance the overall BrainStation experience.
Requirements
- Bachelor’s degree or equivalent experience.
- 3-5 years experience in a customer or client-facing role.
- Flexibility to support event and certification operations in the evenings when required.
- Strong attention to detail.
- Thrives in a fast-paced environment.
- Willing to try new things and pivot as needed.
- Professional verbal and written communication skills, including public speaking experience.
- A dedication to providing the best customer service and experience.
- Willingness to help out where needed in all facets of the organization.
- A passion for learning new skills.
Perks and Benefits
- Mentorship Programs.
- Comprehensive Health & Wellness Benefits Package.
- Retirement Planning.
- Parental Leave Program.
- Flexible Working Hours.
- Work from Home Flexibility.
- Service Recognition Programs.
- Socials, Outings & Retreats.
- Culture of Learning & Development.
BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
Experience Specialist in London employer: BrainStation
Contact Detail:
BrainStation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Specialist in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, workshops, or even online meetups. The more you engage, the better your chances of landing that Experience Specialist role.
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your passion for education and community shine through. They want to see how you can create exceptional experiences for learners.
✨Tip Number 3
Be proactive! If you know someone at BrainStation or have connections in the field, reach out and ask for an informational chat. This can give you insider knowledge and might just put you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the BrainStation community. Don’t miss out!
We think you need these skills to ace Experience Specialist in London
Some tips for your application 🫡
Show Your Passion for Learning: When you write your application, let us see your enthusiasm for education and technology. Share any personal experiences that highlight your commitment to lifelong learning, as this aligns perfectly with our values at BrainStation.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Experience Specialist. Highlight relevant experiences from your past roles that demonstrate your ability to create exceptional learner experiences and support community initiatives.
Be Personable and Professional: We love a friendly tone! While maintaining professionalism, don’t hesitate to let your personality shine through in your written application. This will help us get a sense of who you are and how you might fit into our vibrant community.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. This way, we can easily track your application and keep you updated on the process!
How to prepare for a job interview at BrainStation
✨Know the Company Inside Out
Before your interview, dive deep into BrainStation's mission, values, and recent initiatives. Understanding their approach to technology training and community engagement will help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As an Experience Specialist, you'll be interacting with learners and alumni regularly. Prepare examples from your past roles that highlight your dedication to customer service and how you've successfully supported clients or customers in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of situations where you had to pivot quickly or handle unexpected challenges, especially in event settings or learner support.
✨Engage with Your Interviewers
Don’t just answer questions—ask them too! Inquire about the team culture, upcoming events, or how they measure learner satisfaction. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
