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- Tasks: Create exceptional learning experiences and support learners at BrainStation.
- Company: Join a global leader in digital skills training and workforce transformation.
- Benefits: Flexible working hours, work from home options, and a culture of learning.
- Why this job: Make a real impact by connecting with learners and enhancing their educational journey.
- Qualifications: 3-5 years in a customer-facing role and a passion for education.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
At BrainStation, we are shaping the future of technology training by creating transformative learning experiences that connect professionals, industry leaders, and the world's most innovative companies. As an Experience Specialist, you will create exceptional experiences for learners and the wider BrainStation community, providing personalized 1-on-1 onboarding and ongoing support in our space. You will help run certifications, workshops, and events, connect with alumni, and share ideas to enhance our programs and community initiatives. This is a hands-on role for someone who loves working at the intersection of education, technology, and community.
Responsibilities
- Work with the Experience Lead to execute world class experiences for BrainStation certification courses, corporate workshops and industry events.
- Connect 1-on-1 with all incoming professional learners for a personalized onboarding experience.
- Support learners throughout their journey by being present, offering guidance, and addressing individual needs.
- Ensure that learning spaces are welcoming, organized, and conducive to learning.
- Engage with alumni to nurture ongoing connections and participation in community initiatives.
- Support data collection and analysis on learner engagement, attendance, and satisfaction to inform Experience Lead decisions.
- Contribute ideas to improve course delivery, event execution, and learner experience.
- Assist with other tasks and initiatives that enhance the overall BrainStation experience.
Requirements
- Bachelor's degree or equivalent experience.
- 3-5 years experience in a customer or client-facing role.
- Flexibility to support event and certification operations in the evenings when required.
- Strong attention to detail.
- Thrives in a fast-paced environment.
- Willing to try new things and pivot as needed.
- Professional verbal and written communication skills, including public speaking experience.
- A dedication to providing the best customer service and experience.
- Willingness to help out where needed in all facets of the organization.
- A passion for learning new skills.
Perks and Benefits
- Retirement Planning.
- Parental Leave Program.
- Flexible Working Hours.
- Work from Home Flexibility.
- Service Recognition Programs.
- Socials, Outings & Retreats.
- Culture of Learning & Development.
About BrainStation
BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.
Bonus
Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
Experience Specialist London employer: BrainStation Inc.
Contact Detail:
BrainStation Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Specialist London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, workshops, or even online meetups. The more you engage, the better your chances of landing that Experience Specialist role at BrainStation.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for education and technology shine through. We love seeing candidates who are genuinely excited about creating exceptional experiences for learners.
✨Tip Number 3
Be proactive! If you know someone at BrainStation or have connections in the field, reach out to them. Ask for insights about the company culture or the role. This can give you a leg up and show us you're really interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the BrainStation community.
We think you need these skills to ace Experience Specialist London
Some tips for your application 🫡
Show Your Passion for Learning: We want to see your enthusiasm for education and technology! Make sure to highlight any relevant experiences that showcase your dedication to lifelong learning, whether it's courses you've taken or skills you've developed.
Tailor Your Application: Don’t just send a generic application. We love it when candidates personalise their applications to reflect how their skills and experiences align with the Experience Specialist role. Use the job description as a guide!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and brevity, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at BrainStation Inc.
✨Know the Company Inside Out
Before your interview, dive deep into BrainStation's mission and values. Understand their approach to technology training and how they create transformative learning experiences. This will help you connect your own experiences to their goals during the conversation.
✨Showcase Your Customer Service Skills
As an Experience Specialist, you'll be interacting with learners regularly. Prepare examples from your past roles where you've provided exceptional customer service or support. Highlight your ability to engage with individuals and address their needs effectively.
✨Be Ready to Discuss Event Management
Since the role involves supporting events and workshops, think of specific instances where you've successfully managed or contributed to similar activities. Be prepared to discuss how you can enhance the learner experience through well-executed events.
✨Demonstrate Your Passion for Learning
BrainStation values lifelong learning, so share your personal journey of continuous education. Talk about any courses or certifications you've pursued and how they relate to the role. This will show your commitment to growth and align with their culture.
