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For Companies At a Glance
- Tasks: Create exceptional learning experiences and support learners at BrainStation.
- Company: Join a global leader in digital skills training and workforce transformation.
- Benefits: Flexible working hours, work from home options, and a culture of learning.
- Why this job: Make a real impact in education and technology while connecting with a vibrant community.
- Qualifications: 3-5 years in customer-facing roles and a passion for lifelong learning.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At BrainStation, we’re shaping the future of technology training by creating transformative learning experiences that connect professionals, industry leaders, and the world’s most innovative companies. As an Experience Specialist, you will create exceptional experiences for learners and the wider BrainStation community, providing personalized 1-on-1 onboarding and ongoing support in our space. You will help run certifications, workshops, and events, connect with alumni, and share ideas to enhance our programs and community initiatives. This is a hands‑on role for someone who loves working at the intersection of education, technology, and community.
Responsibilities
- Work with the Experience Lead to execute world class experiences for BrainStation certification courses, corporate workshops and industry events.
- Connect 1-on-1 with all incoming professional learners for a personalized onboarding experience.
- Support learners throughout their journey by being present, offering guidance, and addressing individual needs.
- Ensure that learning spaces are welcoming, organized, and conducive to learning.
- Engage with alumni to nurture ongoing connections and participation in community initiatives.
- Support data collection and analysis on learner engagement, attendance, and satisfaction to inform Experience Lead decisions.
- Contribute ideas to improve course delivery, event execution, and learner experience.
- Assist with other tasks and initiatives that enhance the overall BrainStation experience.
Requirements
- Bachelor’s degree or equivalent experience.
- 3-5 years experience in a customer or client‑facing role.
- Flexibility to support event and certification operations in the evenings when required.
- Strong attention to detail.
- Thrives in a fast‑paced environment.
- Willing to try new things and pivot as needed.
- Professional verbal and written communication skills, including public speaking experience.
- A dedication to providing the best customer service and experience.
- Willingness to help out where needed in all facets of the organization.
- A passion for learning new skills.
Perks and Benefits
- Retirement Planning.
- Parental Leave Program.
- Flexible Working Hours.
- Work from Home Flexibility.
- Service Recognition Programs.
- Socials, Outings & Retreats.
- Culture of Learning & Development.
About BrainStation
BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting‑edge, real‑world digital education that has empowered professionals across the world.
Bonus
Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
Experience Specialist London employer: BrainStation Inc.
Contact Detail:
BrainStation Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Specialist London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into BrainStation's values and mission. This will help you connect your experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at BrainStation and any tips they might have for you. This can give you insider knowledge and make a great impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Experience Specialist London
Some tips for your application 🫡
Show Your Passion for Learning: When you’re writing your application, let us know about your love for learning and how it drives you. Share any experiences that highlight your commitment to personal and professional growth, especially in tech or education.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Experience Specialist. Highlight relevant experiences and skills that align with our mission at BrainStation, showing us why you’re the perfect fit for this hands-on role.
Be Personable and Engaging: We want to see your personality shine through! Use a friendly tone in your written application, and don’t hesitate to share anecdotes that demonstrate your customer service skills and ability to connect with others.
Proofread Like a Pro: Before hitting send, give your application a thorough proofread. Attention to detail is key, so check for typos and ensure your communication is clear and professional. We appreciate polished applications!
How to prepare for a job interview at BrainStation Inc.
✨Know the Company Inside Out
Before your interview, dive deep into BrainStation's mission and values. Understand their approach to technology training and how they create transformative learning experiences. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As an Experience Specialist, you'll be interacting with learners and alumni regularly. Prepare examples from your past roles where you've provided exceptional customer service or support. Highlight your ability to connect with people and address their needs effectively.
✨Be Ready to Discuss Event Management
Since the role involves running workshops and events, think of specific instances where you've successfully managed similar activities. Be prepared to discuss your organisational skills, attention to detail, and how you handle fast-paced environments.
✨Engage with Your Passion for Learning
BrainStation values lifelong learning, so share your own experiences with education and personal development. Talk about any courses or workshops you've attended, and express your enthusiasm for helping others on their learning journeys.
