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For Companies At a Glance
- Tasks: Create amazing onboarding experiences and support learners throughout their journey.
- Company: Join BrainStation, a leader in digital skills training and innovation.
- Benefits: Enjoy flexible working hours, work from home options, and a culture of learning.
- Why this job: Make a real impact in education and technology while connecting with a vibrant community.
- Qualifications: Bachelor’s degree or equivalent experience, plus customer service skills.
- Other info: Be part of a diverse team that values lifelong learning and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
At BrainStation, we’re shaping the future of technology training by creating transformative learning experiences that connect professionals, industry leaders, and the world’s most innovative companies. As an Experience Coordinator you will be responsible for delivering exceptional onboarding experiences to our learners. You will ensure that all learners starting their experiences with BrainStation are excited and prepared for Day 1. You will continue to connect with our community throughout their course, including being present on campus, to ensure their experience is world class. This is a unique opportunity for someone who thrives at the intersection of education, technology, and community.
Responsibilities
- Work with the Experience Lead to execute world class experiences for BrainStation certification courses, corporate workshops and industry events.
- Connect 1-on-1 with all incoming professional learners for a personalized onboarding experience.
- Continue to connect with learners throughout their learning experience including being present on campus and providing customized support as needed.
- Foster meaningful connections with alumni to drive ongoing engagement and community involvement.
- Identify opportunities to improve the learner experience and course delivery process with a continuous improvement and growth mindset.
- Track and report data and feedback to measure course and event success.
- Participate in the tech community and build the BrainStation brand beyond the campus.
Requirements
- Bachelor’s degree or equivalent experience.
- 1-3 years experience in a customer or client-facing role.
- Flexibility to support event and course operations in the evenings when required.
- Strong attention to detail.
- Thrives in a fast-paced environment.
- Willing to try new things and pivot as needed.
- Professional verbal and written communication skills, including public speaking experience.
- A dedication to providing the best customer service and experience.
- Willingness to help out where needed in all facets of the organization.
- A passion for learning new skills.
Perks and Benefits
- Retirement Planning.
- Parental Leave Program.
- Flexible Working Hours.
- Work from Home Flexibility.
- Service Recognition Programs.
- Socials, Outings & Retreats.
- Culture of Learning & Development.
About BrainStation
BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting‑edge, real‑world digital education that has empowered professionals across the world.
Bonus
Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
Experience Coordinator London employer: BrainStation Inc.
Contact Detail:
BrainStation Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Coordinator London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into BrainStation's values and mission. This will help you connect your experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and show your genuine interest in the role.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you’ve delivered exceptional customer service or improved a process. This will help you shine during the interview and demonstrate your fit for the Experience Coordinator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Experience Coordinator London
Some tips for your application 🫡
Show Your Passion for Learning: When you’re writing your application, let your enthusiasm for education and technology shine through. We love candidates who are eager to learn and grow, so share any relevant experiences that highlight your commitment to lifelong learning.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Experience Coordinator. Use keywords from the job description and demonstrate how your skills and experiences align with what we’re looking for at BrainStation.
Be Personable and Engaging: Since this role is all about connecting with learners, your written application should reflect your personality. Write in a friendly tone and don’t be afraid to show a bit of your character – we want to see the real you!
Apply Through Our Website: To make sure your application gets to us smoothly, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for this exciting opportunity!
How to prepare for a job interview at BrainStation Inc.
✨Know the Company Inside Out
Before your interview, dive deep into BrainStation's mission and values. Understand their approach to technology training and how they create transformative learning experiences. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Experience Coordinator, you'll be interacting with learners regularly. Prepare examples from your past roles where you've provided exceptional customer service or support. Highlight your ability to connect with people and create a welcoming environment, as this is crucial for the onboarding experience.
✨Be Ready to Discuss Continuous Improvement
BrainStation values a growth mindset. Think of instances where you've identified areas for improvement in previous roles or projects. Be prepared to discuss how you would apply this mindset to enhance the learner experience and course delivery at BrainStation.
✨Engage with the Community
Since the role involves fostering connections with alumni and being present on campus, demonstrate your enthusiasm for community engagement. Share any relevant experiences where you've built relationships or contributed to a community, whether in education or other fields.
