At a Glance
- Tasks: Lead a team to ensure casino games meet regulatory standards and drive process improvements.
- Company: Dynamic iGaming company focused on compliance and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a fast-paced environment with excellent career advancement potential.
- Why this job: Be at the forefront of compliance in the exciting world of online gaming.
- Qualifications: Experience in iGaming compliance and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Casino Compliance Manager is a pivotal leadership role responsible for ensuring that all casino products and games meet strict regulatory standards across multiple active and emerging markets. Leading a dedicated team of six, this role acts as the critical bridge between Casino Operations, Quality Assurance (QA), and Commercial teams. The Manager will drive process improvements, oversee multi-market governance, and guarantee that only certified games are deployed. Additionally, this role is responsible for scoping new market entries, implementing safeguards against Game Service Provider (GSP) failures, leading incident investigations, and owning the internal Compliance Portal.
Key Responsibilities
- Team Leadership & Development: Directly manage and mentor a team consisting of one Team Lead and five compliance/QA specialists, fostering a high-performance culture and ensuring clear alignment with departmental goals.
- New Market Scoping & Commercial Support: Lead the compliance scoping for new market entries, establishing foundational operating procedures and actively supporting the Commercial team to ensure business expansion aligns seamlessly with regulatory constraints.
- Cross-Functional Operations Link: Serve as the primary liaison between Casino Operations and the QA department to guarantee seamless communication and workflow alignment.
- Game Certification & Deployment: Oversee the end-to-end go-live process for casino games, ensuring that all live content is fully certified, tested, and strictly adheres to the specific license requirements of each regulated market.
- GSP Safeguarding & Risk Management: Develop, implement, and maintain robust safeguards and operational processes to protect the business against Game Service Provider (GSP) technical failures, downtime, or compliance shortcomings.
- Incident Investigation & Mitigation: Lead deep-dive investigations into compliance breaches, GSP incidents, or technical failures. Support the wider business by managing player compensation calculations and drafting formal mitigation requests or incident reports for regulatory bodies.
- QA Process Improvements: Continuously evaluate and optimize Quality Assurance workflows, identifying bottlenecks and implementing strategic improvements to increase efficiency and accuracy in game testing.
- Market Process & Governance: Establish and enforce robust governance frameworks across all operational markets to ensure the business remains agile and compliant with rapidly changing multi-jurisdictional regulations.
- Casino Compliance Portal Ownership: Lead the strategic building, ongoing development, and daily ownership of the internal Compliance Portal, ensuring it serves as a reliable, centralised source of truth for certifications, market rules, and QA tracking.
- Stakeholder Reporting: Provide regular updates, risk assessments, and compliance health checks to the Head of Regulated Casino and the VP Casino.
- Continuous Technology Review: Regularly evaluate existing compliance software and systems to ensure they remain effective and aligned with evolving industry standards.
- Automation Implementation: Identify and automate repetitive manual compliance tasks to reduce human error, enhance data accuracy, and improve operational productivity.
- Process Optimization: Conduct regular gap analyses to identify opportunities for control improvements and "bake" compliance requirements directly into new digital products or workflows.
- Data-Driven Oversight: Leverage advanced data analytics and AI tools to monitor for anomalies, detect potential fraud, and maintain a state of continuous compliance.
Qualifications & Requirements
- Experience: Extensive experience in iGaming/online casino compliance, technical compliance, or QA, with proven experience managing and structuring teams.
- Regulatory Knowledge: Deep understanding of global iGaming technical standards, game certification processes (e.g., GLI standards), and multi-market licensing requirements.
- Commercial Acumen: Ability to balance strict regulatory requirements with commercial business objectives, particularly during new market scoping and launch phases.
- Crisis Management: Strong analytical skills with hands-on experience investigating technical breaches, managing GSP outages, and handling regulatory mitigation or player compensation processes.
- Process Optimization: Demonstrated success in mapping, analysing, and improving operational or QA workflows.
- Technical Aptitude: Experience overseeing or contributing to the development of internal tools, databases, or portals.
- Project Management: Strong organisational skills with the ability to govern multiple market rollouts and game releases simultaneously.
- Communication: Exceptional ability to translate complex regulatory requirements into actionable operational steps for QA, Commercial, and Casino Ops teams.
Operations Compliance Manager in Brighton employer: BrainRocket
As an Operations Compliance Manager at our company, you will be part of a dynamic and innovative team dedicated to maintaining the highest standards in the iGaming industry. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering extensive training and mentorship opportunities. Located in a vibrant area, our workplace not only provides competitive benefits but also promotes a healthy work-life balance, making it an excellent choice for those seeking a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Compliance Manager in Brighton
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Compliance Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of regulatory standards and compliance processes. We want to see you shine when discussing how you’d handle GSP failures or lead incident investigations!
✨Tip Number 3
Showcase your leadership skills! When chatting with potential employers, highlight your experience in managing teams and driving process improvements. We love to see candidates who can foster a high-performance culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for passionate individuals ready to make an impact in the iGaming world.
We think you need these skills to ace Operations Compliance Manager in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Compliance Manager role. Highlight your experience in iGaming compliance and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've driven process improvements or managed teams in the past. This is your chance to shine!
Showcase Your Regulatory Knowledge:Since this role involves navigating complex regulations, be sure to mention your understanding of global iGaming standards and game certification processes. We love candidates who can demonstrate their expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at BrainRocket
✨Know Your Regulations
Make sure you brush up on the latest global iGaming technical standards and game certification processes. Being able to discuss these confidently will show that you’re not just familiar with the rules, but that you can navigate them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Highlight specific instances where you fostered a high-performance culture or aligned team goals with departmental objectives—this is crucial for the Operations Compliance Manager role.
✨Demonstrate Cross-Functional Collaboration
Think of examples where you’ve acted as a bridge between different departments, like Casino Operations and QA. Be ready to explain how you ensured seamless communication and workflow alignment, as this is key to the role.
✨Be Ready for Scenario Questions
Expect to be asked about how you would handle compliance breaches or GSP outages. Prepare structured responses that outline your analytical approach and crisis management skills, showcasing your ability to lead investigations and implement effective solutions.
