At a Glance
- Tasks: Provide Level 1 support for network issues and ensure smooth connectivity.
- Company: Join BrainoTech, a global leader in IT solutions with a dynamic culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Kickstart your tech career while solving real-world network challenges.
- Qualifications: Basic networking knowledge and strong troubleshooting skills required.
The predicted salary is between 25000 - 35000 £ per year.
BrainoTech IT Solutions is a global IT services and managed infrastructure company providing end-to-end enterprise technology solutions. The company specializes in supporting distributed organizations with scalable IT operations, field engineering, and infrastructure management.
About the Role
The Network Support Technician (L1) is responsible for providing senior-level technical support for network and desktop infrastructure, ensuring connectivity, performance, and timely resolution of network-related issues. This role ensures alignment between operational execution and business objectives while maintaining service quality, uptime, and SLA compliance.
Key Responsibilities
- Functional
- Provide Level 1 support for network-related incidents and service requests
- Monitor network performance and identify connectivity issues
- Troubleshoot LAN/WAN, Wi-Fi, and basic routing/switching problems
- Operational / Delivery
- Manage and update tickets within defined SLAs
- Assist in configuration and installation of network devices (routers, switches, access points)
- Support VPN connectivity and user access issues
- Governance & Process
- Maintain documentation of incidents, configurations, and resolutions
- Ensure adherence to network support standards and procedures
- Escalate complex issues to Level 2/3 teams as required
- Stakeholder Management
- Communicate with end-users and internal IT teams
- Coordinate with vendors and service providers when needed
- Provide timely updates to supervisors and stakeholders
Qualifications
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Knowledge of routers, switches, firewalls, and wireless networks
- Familiarity with network monitoring tools
- Strong troubleshooting and analytical skills
- Good communication and customer service abilities
- Ability to work in a fast-paced, team-oriented environment
Preferred Experience
- 1–2 years of experience in network support or IT infrastructure
- Certifications such as CCNA (preferred) or equivalent
- Experience with enterprise network environments and ticketing systems
- Exposure to VPNs, firewalls, and network security concepts
Success Measures
- SLA adherence and ticket resolution time
- Network uptime and performance stability
- Accuracy of documentation and reporting
Network Support Engineer (L1) – Ticket Dispatch in Newcastle upon Tyne employer: Brainotech IT Solutions GmbH
At BrainoTech IT Solutions, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Located in a dynamic industry, our team enjoys the unique advantage of working with cutting-edge technology while ensuring a healthy work-life balance and competitive benefits.
Contact Details:
Brainotech IT Solutions GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer (L1) – Ticket Dispatch in Newcastle upon Tyne
✨Tip Number 1
Network Support roles are all about communication. When you get the chance to chat with potential employers, make sure to showcase your troubleshooting skills and how you can keep things running smoothly. Remember, they want to see how you handle real-world scenarios!
✨Tip Number 2
Don’t just sit back and wait for job offers to come to you. Get proactive! Reach out to your network, join relevant forums, and engage in discussions about networking issues. This not only shows your passion but also helps you stay updated on industry trends.
✨Tip Number 3
When you land an interview, be ready to demonstrate your technical knowledge. Brush up on key concepts like TCP/IP, DNS, and DHCP. You might even want to prepare a few examples of how you've tackled network issues in the past to impress the interviewers.
✨Tip Number 4
Finally, don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in IT support. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Network Support Engineer (L1) – Ticket Dispatch in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in network support and IT infrastructure. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and how your skills align with our needs. Don’t forget to mention why you want to join BrainoTech IT Solutions specifically.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled network issues in the past. We love seeing your problem-solving abilities in action, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Brainotech IT Solutions GmbH
✨Know Your Networking Basics
Brush up on your understanding of networking concepts like TCP/IP, DNS, and DHCP. Be ready to discuss how these elements work together in a network environment, as this will show your foundational knowledge and readiness for the role.
✨Familiarise Yourself with Tools
Get to know common network monitoring tools and ticketing systems that are used in the industry. If you have experience with any specific tools, be sure to mention them during the interview, as it demonstrates your hands-on skills.
✨Prepare for Troubleshooting Scenarios
Think through some common LAN/WAN issues or Wi-Fi connectivity problems you’ve encountered before. Be prepared to explain how you approached troubleshooting these issues, as practical examples can really impress your interviewers.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication with end-users and internal teams, practice articulating your thoughts clearly. Show that you can explain technical concepts in a way that’s easy to understand, which is key for effective stakeholder management.
