Administrative Specialist in Birmingham

Brainology is looking for an energetic, organised and highly personable Centre Administrator to join our Perry Barr centre every Saturday.

This is much more than a back-office admin position. You will be one of the faces of Brainology – welcoming children and parents into the centre, supporting new trial students and helping us ensure every family receives an exceptional experience from arrival through to collection.

We need someone who is confident, warm, proactive and extremely organised, with the ability to communicate professionally with children, parents, teachers and our management team.

Your Role

Your responsibilities will include:

• Meeting and greeting children and parents as they arrive at the centre
• Welcoming new trial students and helping them feel comfortable and excited about their first session
• Registering trial students and ensuring all required information is captured correctly
• Preparing, organising and handing out learning resources
• Checking expected trial students against the register
• Following up with parents where a child was expected to attend but has not arrived
• Checking in with trial students throughout the day and making sure they are having the best possible Brainology experience
• Speaking with children and gathering feedback about how they found their lessons
• Assisting with the smooth running of lunch and break periods
• Liaising with teachers to collect detailed feedback for every trial student
• Ensuring every teacher provides full trial feedback on the same day
• Working alongside the Site Manager to provide parents with a professional handover at collection
• Ensuring all trial feedback and information is properly recorded and ready for the Sales Team to pick up and follow up with parents on Monday
• Supporting new student registrations and general centre administration
• Maintaining accurate attendance and student records
• Supporting incident reporting and ensuring the correct procedures are followed
• Helping the Site Manager ensure the centre remains organised, professional, welcoming and well-run throughout the day

Who We're Looking For

We are looking for someone who is:

• Confident and personable – you enjoy meeting and speaking with parents and children
• Energetic and positive – we want children to genuinely enjoy coming to Brainology
• Highly organised – you can manage multiple responsibilities without things being missed
• Proactive – you don't wait to be told about every task; you identify what needs doing and take ownership
• Professional – parents should immediately feel that their child is attending a well-run, high-quality education centre
• An excellent communicator – particularly when gathering information from teachers and communicating with parents
• Reliable and punctual – this is an every-Saturday commitment
• Comfortable with administration – including registrations, attendance, record keeping, feedback and incident reporting

Previous experience within education, tuition centres, schools, childcare, reception, administration or customer-facing environments would be highly beneficial.

Safeguarding & Working With Children

As this is a child-facing position, safeguarding is extremely important to Brainology. The successful applicant must:

• Hold, or be willing to obtain, an appropriate Enhanced DBS check for working with children, including a Children's Barred List check where applicable
• Hold or complete appropriate Safeguarding Children training
• Follow Brainology's safeguarding and child protection policies at all times
• Follow the correct procedures for recording and escalating incidents or safeguarding concerns
• Be legally entitled to work in the UK

Self-Employed Contractor Position

This role is offered on a self-employed contractor basis. Applicants must be registered as self-employed with HMRC and have a valid UTR (Unique Taxpayer Reference). As a self-employed contractor, you will be responsible for declaring your own income and managing any applicable Income Tax and National Insurance obligations directly with HMRC.

Hours & Pay

Every Saturday | 10:00am–2:30pm | £60–£70 per day depending on experience

This is an important role within Brainology. For many new families, you will be one of their first impressions of Brainology. We want someone who takes genuine pride in making children feel welcome, making parents feel confident in us and ensuring that no important information or follow-up is missed.

If you're energetic, organised, great with children and parents, and take ownership of getting things done, we'd love to hear from you. Apply through LinkedIn with your CV and a short introduction explaining why you would be a great fit for Brainology.