At a Glance
- Tasks: Design smarter workflows and enhance service experiences for enterprise and government clients.
- Company: Join Brainlake, a leader in digital transformation and operational improvement.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and strategic thinking.
- Why this job: Make a real impact by optimising workflows and driving innovation in digital environments.
- Qualifications: 5+ years in business analysis or service design with strong facilitation skills.
The predicted salary is between 60000 - 80000 € per year.
About the Role
Brainlake is looking for a Workflow Designer to support enterprise and government clients in improving operational workflows, service experiences, and transformation initiatives across digital environments. This role combines elements of service design, business analysis, operational thinking, and experience strategy. You will work closely with stakeholders to understand how teams and services operate today, identify opportunities for improvement, and help design clearer, smarter, and more efficient future workflows and experiences. We are looking for someone who can think strategically, communicate visually, and translate complexity into structured and actionable outputs.
What You'll Do
- Facilitate workshops and discovery sessions with client stakeholders
- Analyze operational workflows, business processes, and service experiences
- Identify workflow inefficiencies and improvement opportunities across digital, AI, and automation initiatives
- Create workflow diagrams, service flows, customer journeys, and operational documentation
- Support the design of future-state operational and customer experiences
- Translate business and operational requirements into clear, implementation‑ready specifications
- Collaborate with strategy, CX, UX, and technical teams across transformation projects
- Present findings, recommendations, and workflow concepts clearly to stakeholders
- Contribute to operational improvement and transformation initiatives across client engagements
Requirements
- 5+ years of experience in business analysis, service design, workflow design, digital transformation, or operational consulting
- Strong workshop facilitation and stakeholder management skills
- Experience mapping workflows, customer journeys, or operational processes
- Ability to structure and communicate complex information clearly
- Strong understanding of workflow optimization and operational improvement principles across digital environments
- Strong visual communication skills using tools such as Figma, Miro, Lucidchart, or similar
- Strong presentation and communication skills
- Ability to work independently in fast‑paced environments
- Experience working with enterprise or government clients is a plus
You're Our Match If You
- Enjoy solving operational and experience‑related challenges
- Can bridge business, operations, and customer experience thinking
- Are comfortable leading conversations with senior stakeholders
- Think structurally and communicate clearly
- Are curious about how organizations evolve through digital, AI, and automation initiatives
Workflow Designer employer: Brainlake
At Brainlake, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Workflow Designer, you will have the opportunity to engage with enterprise and government clients, driving meaningful change in operational workflows and service experiences. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages creative problem-solving and strategic thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Workflow Designer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to workflow design. We recommend role-playing with a friend or using online resources to get comfortable presenting your ideas clearly.
✨Tip Number 3
Showcase your skills through a portfolio! Create a visual representation of your past projects, including workflow diagrams and customer journeys. This will help us see your thought process and creativity in action.
✨Tip Number 4
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Workflow Designer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Workflow Designer role. Highlight your experience in business analysis and service design, and show us how you've tackled similar challenges in the past.
Showcase Your Skills:We want to see your strong visual communication skills! Include examples of workflow diagrams or customer journeys you've created. Use tools like Figma or Miro to demonstrate your ability to translate complexity into clear visuals.
Be Clear and Concise:When writing your application, keep it structured and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Brainlake
✨Know Your Workflows
Before the interview, dive deep into understanding various operational workflows and service design principles. Familiarise yourself with common inefficiencies and improvement opportunities in digital environments. This will help you speak confidently about how you can contribute to the role.
✨Visual Communication is Key
Since the role requires strong visual communication skills, practice presenting your ideas using tools like Figma or Miro. Prepare a few examples of workflow diagrams or customer journeys you've created in the past, as this will showcase your ability to translate complexity into clear visuals.
✨Engage Stakeholders Effectively
Brush up on your workshop facilitation skills. Think about how you would lead a discovery session with client stakeholders. Be ready to discuss your approach to managing different personalities and ensuring everyone’s voice is heard during discussions.
✨Prepare for Strategic Thinking
The role demands strategic thinking, so come prepared with examples of how you've identified opportunities for operational improvement in previous roles. Be ready to discuss how you can bridge business, operations, and customer experience thinking to drive transformation initiatives.
