Director, Client Planning

Brainlabs is the independent, founder-led agency building the future of media. We have over 1000 Brainlabbers based across the globe, all united through the 12 principles laid out in our Culture Code. We're full-service, with people and AI agents working side by side, all aligned to one thing: maximizing our clients' revenue through a genuinely scientific approach to media.

You are pivotal to leading the client day to day. As Director, Client Planning you run the media approach, ensure brilliant delivery and performance, and bring the Brainlabs proposition to life for clients. You are the primary strategic adviser on your accounts — the conductor who keeps every moving part aligned and accountable.

In this role you will:

• Own the annual and quarterly media plan. Decide budget allocation across channels based on performance data.
• Act as the conductor of the client. Brief practice teams and ensure their outputs ladder up to your central strategy.
• Be accountable for overall client performance across all practices and KPIs.
• Ensure day-to-day client interactions with Brainlabs are excellent, and that practice interactions feel like a single, unified team.
• Be the primary day-to-day strategic advisor to the client. Translate the Strategy Framework into media reality, partnering with Strategy and Data Directors.
• Be responsible for both the floor (delivery standards) and the ceiling (innovation and intention), leveraging technology to deliver both at scale.
• Manage scope delivery, ensure the team is neither over nor under servicing, and support pitching for new business.
• Lead and co-ordinate the innovation and testing agenda for their clients.

We’re looking for someone who:

• Has 8+ years' experience delivering full-service media solutions to clients within a vertical specialism.
• Has proven client leadership skills - a trusted adviser to multiple senior stakeholders.
• Has strong knowledge of how marketing and cross-media channels directly drive client KPIs.
• Is a great storyteller and presenter with proven pitch experience.
• Is a natural problem solver who translates client challenges into real media solutions.
• Has an understanding of how end-to-end full-service media agencies deliver integrated solutions.
• Is organised and proactive - adept at using tech and process to run your team effectively.

And this is what success looks like in the role:

• You will live our culture code every day!
• You’ll become an indispensable trusted, strategic adviser to your client stakeholders.
• Award wins for your client solutions.
• Minimum 7+ TRR scores or CSAT.
• Internal profitability metric hit such as DLM, revenue targets.
• A growing portfolio of revenue across your client or portfolio of clients.
• Evidence of broad revenue sources for your client via multiple Brainlabs products.
• Increasing profile in the media world in your sector/marketing prompting Brainlabs and your client success.
• Be revenue hungry and pitch successfully.
• Make your client stakeholders famous and successful!

What happens next? We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

A note on our offices: We pride ourselves in being a company with an office-centric culture and, for the majority of roles we expect people to be in commuting distance of the office and come in for around 3 days per week. Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!

Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.