Associate Director, Business Intelligence

Brainlabs is the independent, founder-led agency building the future of media. We have over 1000 Brainlabbers based across the globe, all united through the 12 principles laid out in our Culture Code. We're full-service, with people and AI agents working side by side, all aligned to one thing: maximizing our clients' revenue through a genuinely scientific approach to media. If you want to help play your part in achieving this for the world's biggest brands in an environment that will support and challenge you in equal measure, this is where you do it.

As the Associate Director, BI, you will lead our most advanced reporting and dashboarding work for clients, setting the standard for how Brainlabs turns data into business decisions. You are accountable for the quality, accuracy, and continuous improvement of our intelligence solutions across your client portfolio, with Claude embedded throughout how we build and deliver them. Working across client teams and in close partnership with the wider Data practice, you will own complex BI projects end-to-end, building solutions that speak as clearly to a Head of Marketing as they do to an analyst.

What you do

• Lead Client BI Projects: You own end-to-end delivery of advanced reporting and dashboarding projects using Funnel, BigQuery, and Looker Studio, ensuring every solution is accurate, scalable, and tied directly to each client’s business objectives rather than just their data requests.
• Drive Continuous Improvement: You proactively identify gaps in our dashboarding solutions, implement enhancements, and document best practice so improvements compound across the whole BI team rather than staying locked in a single project.
• Apply Claude Across BI Workflows: You build and maintain a clear, demonstrable track record of AI adoption in the reporting process, using Claude to expand what our BI solutions can do and making it a standard part of how the team works rather than an occasional experiment.
• Own Senior Client Relationships: You are the primary BI point of contact for senior client stakeholders, including Heads of Marketing, presenting complex data stories confidently and designing outputs that work at every level of the client organisation.
• Support Practice Growth: You contribute beyond your client portfolio through new business pitches, internal knowledge sharing, and developing Brainlabs’ BI proposition.

Who you are

• A Technically Advanced BI Practitioner: You are highly proficient in Funnel, BigQuery, and Looker Studio, with hands-on experience building intelligence solutions in-house or at another agency.
• An AI Innovator: You have demonstrable experience using Claude to expand reporting capabilities, and you are excited by the opportunity to push that further across a varied client portfolio.
• A Multi-Level Communicator: You build dashboards that serve every audience, from operational teams digging into the detail to Heads of Marketing making strategic calls, and you present confidently to both.
• A Commercial Thinker: You connect BI work to client value and commercial outcomes, and contribute meaningfully to new business conversations when called on.
• A Quality-First Operator: You hold yourself to rigorous standards on data accuracy, documentation, and reliability, and you have built systems to make that consistent rather than just personal.
• A Practice Builder: You take a genuine interest in how the BI team develops and invest time in raising the quality and consistency of what we deliver beyond your own accounts.

How you succeed

• Client Satisfaction: Your dashboarding solutions receive consistently positive feedback from clients, and your accounts maintain strong satisfaction scores over time.
• Delivery Accuracy: Every solution you own passes QA on the first pass.
• AI Adoption: You achieve measurable, documented AI adoption across the BI workflow, with clear evidence of expanded capability as a result.
• Client Impact: Your dashboards are used and acted on at all levels of the client organisation, and you can evidence where your reporting directly informed a decision by a Head of Marketing or equivalent.
• Practice Contribution: You add at least one meaningful improvement or piece of knowledge to the BI practice each quarter, evidenced by adoption or feedback from peers.
• Commercial Contribution: Your work supports at least one new business conversation or pitch per year, and you can articulate how your BI solutions have driven measurable outcomes for clients.

What happens next? We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

A note on our offices: We pride ourselves in being a company with an office-centric culture and, for the majority of roles we expect people to be in commuting distance of the office and come in for around 3 days per week. Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!

Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.