At a Glance
- Tasks: Lead the transformation of neurological rehabilitation services and inspire cultural change.
- Company: Join Brainkind, the UK's leading neurological care charity.
- Benefits: Competitive salary, generous leave, pension scheme, and professional development opportunities.
- Other info: Be part of a dynamic team dedicated to improving neurological care.
- Why this job: Make a real impact on lives while driving meaningful operational change.
- Qualifications: Proven experience in service turnaround and strong leadership skills required.
The predicted salary is between 55000 - 60000 £ per year.
- Turnaround Manager – Neurological Rehabilitation Services
- Permanent or 18-Month Fixed-Term Contract
- Lead One of the UK's Most Important Service Improvement Programmes
Are you an experienced healthcare leader with a proven track record of transforming underperforming services and achieving outstanding regulatory outcomes?
Brainkind, the UK's leading neurological care and rehabilitation charity , is seeking an exceptional
Turnaround Manager to lead the transformation of one of our specialist neurological rehabilitation services in Milton Keynes.
This is far more than a Registered Manager opportunity.
We are looking for an experienced interim or peripatetic healthcare leader who thrives in complex environments, can inspire cultural change, and has successfully led services from
Requires Improvement or Inadequate to GOOD under CQC.
If you are passionate about improving lives whilst delivering meaningful operational change, this is an opportunity to leave a lasting legacy.
About Brainkind
Brainkind is the UK's leading charity supporting people with acquired brain injuries, traumatic brain injuries, strokes and a range of complex neurological conditions.
Across our nationwide network of specialist hospitals, residential rehabilitation services and supported living environments, we deliver expert, person-centred care that enables individuals to maximise their independence, rebuild their confidence and achieve the very best quality of life.
Our multidisciplinary teams combine specialist nursing, therapy, psychology and rehabilitation expertise to deliver outstanding neurological care that truly changes lives.
About the Service
This opportunity is based within one of Brainkind's larger specialist neurological rehabilitation services in
Milton Keynes .
The service provides highly specialised assessment, rehabilitation and long-term support for adults living with:
- Acquired Brain Injury (ABI)
- Traumatic Brain Injury (TBI)
- Stroke
- Complex neurological conditions
- Physical disabilities requiring specialist rehabilitation
- Complex nursing and behavioural support needs
Supporting individuals with highly complex presentations requires exceptional clinical leadership, operational oversight and collaborative multidisciplinary working.
The service has significant potential, and we are investing in experienced leadership to drive sustained improvement and deliver the high-quality care our residents deserve.
About the Opportunity
This is a genuine turnaround position.
Working alongside the Regional Manager, Operational Director and senior clinical leadership team, you will lead the service through an ambitious improvement programme with the objective of achieving a
GOOD CQC rating within 12 months .
You'll take ownership of operational performance, clinical governance, workforce engagement, regulatory compliance and service culture, ensuring improvements become embedded and sustainable for the future.
This role would suit someone who enjoys stepping into challenging environments, building high-performing teams and delivering measurable results.
- What You'll Be Responsible For
- Leading Service Transformation
- Develop and deliver a comprehensive service improvement and turnaround strategy.
- Drive the service from Requires Improvement/Inadequate to GOOD.
- Embed a positive, accountable and high-performing culture.
- Lead organisational and cultural change across the service.
- Coach, mentor and develop the leadership team.
- Create clear performance expectations and accountability throughout the workforce.
- Clinical & Operational Leadership
- Provide strong operational leadership across all aspects of the service.
- Strengthen multidisciplinary working across nursing, therapies and clinical teams.
- Review existing care pathways and implement best practice neurorehabilitation models.
- Ensure consistently high standards of personalised, outcome-focused care.
- Improve service quality through robust governance and clinical oversight.
- Drive continuous improvement using audits, data and quality metrics.
- CQC, Governance & Quality
- Lead all regulatory improvement activity.
- Develop and implement action plans against previous inspection findings.
- Ensure full compliance with CQC Fundamental Standards.
- Strengthen governance frameworks, audits, incident management and risk processes.
- Prepare the service for future CQC inspections.
- Build strong relationships with CQC inspectors, ICBs and commissioning partners.
- Workforce & Culture Change
- Stabilise and motivate the workforce.
- Address performance concerns confidently and fairly.
- Improve engagement, morale and staff retention.
- Reduce agency dependency through effective workforce planning.
- Implement learning, development and neurorehabilitation training programmes.
- Create a culture centred around accountability, compassion and continuous improvement.
- Financial & Commercial Performance
- Improve occupancy and service sustainability.
- Optimise staffing structures and skill mix.
- Work closely with finance teams to manage budgets effectively.
- Deliver operational efficiencies without compromising quality of care.
- Partnership Working
- Rebuild confidence with residents, families and external stakeholders.
- Develop strong working relationships with NHS partners, commissioners and ICBs.
- Represent Brainkind professionally with external organisations.
- Promote the service as a centre of excellence for neurological rehabilitation.
What We're Looking For
We're looking for a resilient, confident healthcare leader who has successfully delivered service turnaround programmes within regulated healthcare environments.
You'll bring
Essential Experience
- Proven experience leading services from
Inadequate or Requires Improvement to GOOD .
- Significant experience as a Registered Manager, Interim Manager, Turnaround Manager or Peripatetic Manager.
- Strong background within neurological rehabilitation, acquired brain injury, stroke services or complex clinical care.
- Excellent knowledge of CQC regulations, governance and compliance.
- Experience leading large multidisciplinary teams.
- Demonstrable experience delivering culture change and service improvement.
- Strong understanding of quality assurance, audits and regulatory frameworks.
- Experience building relationships with CQC, ICBs, commissioners and external stakeholders.
- Level 5 qualification in Health & Social Care, Leadership or equivalent.
- We'd Love To Hear From You If You Have
- Neurorehabilitation experience.
- Nursing or Allied Health Professional background.
- Previous experience within complex residential care or specialist neurological services.
- Experience managing change across large healthcare services.
- Registered Manager status.
- Financial and budget management experience.
- What Success Looks Like
Within your first 12 months you will have
- Successfully achieved a GOOD CQC rating.
- Embedded a sustainable culture of continuous improvement.
- Improved workforce stability and staff engagement.
- Reduced agency dependency.
- Strengthened governance and clinical quality.
- Improved occupancy and financial performance.
- Increased confidence amongst residents, families, commissioners and regulators.
Why Join Brainkind?
At Brainkind you'll become part of the UK's leading neurological rehabilitation provider, where innovation, compassion and specialist expertise combine to change lives every day.
In return you'll receive
- Salary of
- Permanent or 18-month Fixed-Term Contract
- Generous annual leave entitlement
- Excellent pension scheme
- Ongoing leadership and professional development
- Opportunity to shape a high-profile service transformation
- Support from experienced operational and clinical leaders
- The chance to make a lasting difference to the lives of people living with complex neurological conditions
This is more than a management role.
It's an opportunity to transform a specialist neurological rehabilitation service, inspire a team, improve lives and leave a legacy of sustainable excellence.
If you have the resilience, experience and leadership to drive meaningful change, we'd love to hear from you.
Registered Service Manager in Northampton employer: Brainkind
Brainkind is an exceptional employer that prioritises the professional growth of its staff, offering a clear pathway to leadership roles within the neurorehabilitation field. With a supportive and collaborative work culture, employees benefit from extensive training opportunities and generous perks, including 38 days of annual leave, making it an ideal place for those seeking meaningful and rewarding careers in clinical psychology.
StudySmarter Expert Advice🤫
We think this is how you could land Registered Service Manager in Northampton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Brainkind.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Brainkind.
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We think you need these skills to ace Registered Service Manager in Northampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Brainkind.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Brainkind.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Brainkind. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Brainkind. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Brainkind
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Brainkind’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
