Referrals Coordinator in Ely

Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly enthusiastic about the jobs they do – you will find a dedicated team spirit across our services and amazing colleagues who always pull together and look out for each other.

MAIN PURPOSE

To provide a high quality confidential and comprehensive support service to the Service Manager and Clinical Team to ensure efficiency in the service users’ care. This will involve focusing primarily on ensuring an efficient referrals, admissions, and discharge process for service users.

MAIN TASKS AND RESPONSIBILITIES

• Gather referrals information from the clinical co-ordinator and review with the clinical team to determine appropriate referrals for assessment and rehabilitation.
• Visit local hospitals and hospitals in neighbouring counties to undertake pre-admission screening assessments, gather information to feedback to the service manager and clinical team for effective decision making.
• Communicate with hospital patients about the service that can be provided; be an ambassador for service at all times.
• Compile pre-admission assessment reports to commissioners within 48hrs of assessment.
• Attend weekly meetings to discuss referrals and admissions with the team.
• Assess social care needs on client admission and communicate with the clinical key worker.
• Provide information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
• Be responsible for incoming referrals and input appropriately onto the correct databases, including maintaining the CRM and ensuring all entries are completed in a timely and accurate manner.
• Attend service user discharge review meeting and make links with external agencies to secure future move on placements for service users.
• Ensure all welcome information is available to new service users and family members on arrival.
• Regularly maintain the service users’ discharge care plans/profiles detailing discharge plan/destination and progress to date.

About you

• Educated to degree level or equivalent in relevant field – i.e. Psychology, OT Health & Social Care, NVQ Level 4 or proven relevant experience in the same or similar role.
• Experience in working in health and social care field.
• Current Clean Driving License.
• Proven track record of planning and organising own work schedule and adhering to strict deadlines.
• Experience dealing with Funders and Commissioners with enquiries and referrals.
• Experience working with a high level of confidentiality and discretion in all matters.
• Excellent communication and interpersonal skills, motivation, persuasion, influencing skills, flexibility, commitment, and professional appearance.

REWARDS:

• A competitive salary of £23,496.20 per annum.
• 35 days annual leave (inclusive of bank holidays) (pro rata).
• Buy and sell up to 5 days annual leave.
• Health Cash Plan.
• Access to our Employee Assistance Programme (EAP).
• Excellent training and support.
• Group life assurance.
• Eye voucher scheme.
• Free parking.
• Company Pension.
• Long service and Staff Awards.

We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get the training and learning opportunities you need to achieve your goals.

To join our friendly team, click the Apply Now button.

Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible.

All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks.

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.