At a Glance
- Tasks: Lead and enhance after-sales service for solar inverter systems in the UK.
- Company: Join an international leader in solar solutions with a focus on innovation.
- Benefits: Competitive salary, career growth, and the chance to make a difference in renewable energy.
- Other info: Dynamic role with opportunities for travel and collaboration across teams.
- Why this job: Be at the forefront of the renewable energy revolution and ensure customer satisfaction.
- Qualifications: 5+ years in service roles, strong knowledge of solar PV systems, and leadership skills.
The predicted salary is between 50000 - 65000 € per year.
For a client company, an international player delivering solutions for the solar inverter, battery storage, and the repowering markets, we are seeking an experienced Service Manager to lead and develop our after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations. The Service Manager will act as the main interface between customers, service partners, and internal technical teams, while ensuring compliance with UK regulations and company standards.
Activities
- Manage and continuously improve after-sales service activities for solar inverter products in the UK
- Lead, coach, and support internal service engineers and external service partners
- Ensure timely troubleshooting, repair, replacement, and commissioning support
- Act as escalation point for complex technical issues and customer complaints
- Monitor service KPIs (response time, resolution time, customer satisfaction, warranty costs)
- Coordinate warranty claims, returns (RMA), and spare parts management
- Provide technical support and training to customers, installers, and partners
- Collaborate with Sales, Product Management, and R&D teams to feedback field issues and improve product reliability
- Support service strategy development and continuous improvement initiatives
Technical skills
- Proven experience (typically 5+ years) in service or technical support roles within solar PV, inverters, power electronics, or renewable energy
- Strong knowledge of solar inverter systems and PV plant operation
- Experience managing teams or service partners
- Good understanding of the UK solar market and regulatory environment
- Willingness to travel within the UK as required
- Excellent communication skills in English (written and spoken)
- Proficiency with CRM and service management tools
- Knowledge of the Italian language will be considered a plus
Behavioral skills
- Strong technical and analytical skills
- Excellent problem-solving and customer-facing skills
- Leadership and people management capabilities
- Customer-oriented mindset
- Ability to work independently and cross-functionally
Service manager employer: Brainfield Italia
As a leading international player in the renewable energy sector, our company offers an exceptional work environment for a Service Manager looking to make a meaningful impact in the solar inverter market. We pride ourselves on fostering a collaborative culture that prioritises employee growth through continuous training and development opportunities, while also ensuring a strong focus on customer satisfaction and technical excellence. Located in the UK, we provide a dynamic workplace where innovation thrives, and employees are empowered to lead initiatives that contribute to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Service manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the solar industry and let them know you're on the hunt for a Service Manager role. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of solar inverter systems. Be ready to discuss your experience with service operations and how you've tackled complex customer issues in the past.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully managed teams or service partners. Highlight your ability to coach and support others to achieve high service quality.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Service Manager position. Keep an eye on our job listings and make sure your profile stands out!
We think you need these skills to ace Service manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in after-sales service and any specific achievements in the solar PV sector. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the solar industry and how your background makes you the perfect fit for our team. Don’t forget to mention your leadership experience and customer-oriented mindset.
Showcase Your Technical Skills:Since this role requires strong technical knowledge, be sure to include any relevant certifications or training related to solar inverter systems and power electronics. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Brainfield Italia
✨Know Your Solar Stuff
Make sure you brush up on your knowledge of solar inverter systems and the UK market. Be ready to discuss specific technologies, regulations, and trends in the industry. This will show that you're not just familiar with the basics but are genuinely passionate about the field.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead teams and manage service partners. Prepare examples from your past experiences where you've successfully coached or supported a team. Highlight your leadership style and how it has positively impacted service quality and customer satisfaction.
✨Prepare for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Think about complex issues you've resolved in the past and be ready to explain your thought process. This will demonstrate your problem-solving skills and technical expertise.
✨Emphasise Customer Focus
Customer satisfaction is key in this role. Be prepared to discuss how you've handled customer complaints or feedback in previous positions. Share specific examples of how you've gone above and beyond to ensure a positive customer experience.
