At a Glance
- Tasks: Lead and enhance after-sales service for solar inverter systems in the UK.
- Company: Join an international leader in solar solutions with a focus on innovation.
- Benefits: Competitive salary, career development, and a chance to make a difference in renewable energy.
- Other info: Dynamic role with opportunities for travel and collaboration across teams.
- Why this job: Be at the forefront of the renewable energy revolution and ensure customer satisfaction.
- Qualifications: 5+ years in service roles, strong knowledge of solar PV systems, and leadership skills.
The predicted salary is between 50000 - 65000 € per year.
For a client company, an international player delivering solutions for the solar inverter, battery storage, and the repowering markets, we are seeking an experienced Service Manager to lead and develop our after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations. The Service Manager will act as the main interface between customers, service partners, and internal technical teams, while ensuring compliance with UK regulations and company standards.
Activities
- Manage and continuously improve after-sales service activities for solar inverter products in the UK
- Lead, coach, and support internal service engineers and external service partners
- Ensure timely troubleshooting, repair, replacement, and commissioning support
- Act as escalation point for complex technical issues and customer complaints
- Monitor service KPIs (response time, resolution time, customer satisfaction, warranty costs)
- Coordinate warranty claims, returns (RMA), and spare parts management
- Provide technical support and training to customers, installers, and partners
- Collaborate with Sales, Product Management, and R&D teams to feedback field issues and improve product reliability
- Support service strategy development and continuous improvement initiatives
Technical skills
- Proven experience (typically 5+ years) in service or technical support roles within solar PV, inverters, power electronics, or renewable energy
- Strong knowledge of solar inverter systems and PV plant operation
- Experience managing teams or service partners
- Good understanding of the UK solar market and regulatory environment
- Willingness to travel within the UK as required
- Excellent communication skills in English (written and spoken)
- Proficiency with CRM and service management tools
- Knowledge of the Italian language will be considered a plus
Behavioral skills
- Strong technical and analytical skills
- Excellent problem-solving and customer-facing skills
- Leadership and people management capabilities
- Customer-oriented mindset
- Ability to work independently and cross-functionally
Service manager in London employer: Brainfield Italia
As a leading international player in the renewable energy sector, our company offers an exceptional work environment for a Service Manager dedicated to advancing solar inverter solutions. With a strong focus on employee development, we provide comprehensive training and growth opportunities, fostering a culture of collaboration and innovation. Located in the UK, we pride ourselves on our commitment to high service quality and customer satisfaction, making us an attractive employer for those seeking meaningful and impactful careers in the green energy industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the solar industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some research! Familiarise yourself with the latest trends in solar inverter systems and the UK market. This will not only boost your confidence but also give you some great talking points during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to service management and technical support. Role-play with a friend or use online resources to sharpen your responses and showcase your expertise.
✨Tip Number 4
Don't forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Service manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in after-sales service and any specific achievements in the solar PV sector. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the solar industry and how your background makes you the perfect fit for our team. Don’t forget to mention your leadership experience and customer-focused mindset.
Showcase Your Technical Skills:Since this role requires strong technical knowledge, be sure to highlight your expertise in solar inverter systems and any relevant tools you’ve used. We love seeing candidates who can demonstrate their problem-solving abilities and technical excellence!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Brainfield Italia
✨Know Your Solar Stuff
Make sure you brush up on your knowledge of solar inverter systems and the UK market. Be ready to discuss specific technical aspects and how they relate to customer satisfaction. This will show that you're not just familiar with the products, but that you can also lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or service partners in the past. Think about times when you coached someone through a tough situation or improved service quality. This will demonstrate your capability to lead and develop others in the role.
✨Be Ready for Problem-Solving Scenarios
Expect to face some complex technical issues during the interview. Prepare to walk through your thought process on how you would troubleshoot these problems. Highlight your analytical skills and customer-facing experience to show you can handle challenges effectively.
✨Understand the Compliance Landscape
Familiarise yourself with UK regulations related to solar energy and after-sales service. Being able to discuss compliance and how it impacts service operations will set you apart as a candidate who understands the bigger picture and is ready to ensure high service quality.
