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- Tasks: Be the first point of contact for supporters, delivering exceptional support and empathy.
- Company: Join a passionate charity making a real difference in brain tumour research.
- Benefits: Inclusive environment, meaningful work, and opportunities for personal growth.
- Why this job: Make a positive impact on lives while supporting an important cause.
- Qualifications: Strong communication skills and a genuine passion for helping others.
- Other info: Dynamic team atmosphere with a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Are you enthusiastic about giving supporters the best experience when contacting us? Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.
As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience.
- Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner.
- Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters.
- Support all new Individual Giving and Supporter Care activities.
- Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence.
Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK? Do you want your work to have a real, positive effect on someone’s life? Does this sound like the opportunity to really get 2026 off to an amazing start?
If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert.
We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
Supporter Care Officer in Milton Keynes employer: Brain Tumour Research
Contact Detail:
Brain Tumour Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Officer in Milton Keynes
✨Tip Number 1
Get to know the charity inside out! Familiarise yourself with their mission, values, and recent campaigns. This will not only help you in interviews but also show your genuine interest in making a difference.
✨Tip Number 2
Practice your empathy skills! Since the role involves supporting the brain tumour community, think of ways to demonstrate your understanding and compassion during interviews. Share personal stories or experiences that highlight your supportive nature.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider knowledge about the organisation and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Supporter Care Officer in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for supporting our brain tumour community shine through. We want to see how much you care about making a difference and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to the Supporter Care Officer role. Highlight any relevant experience in customer service or fundraising, and don’t forget to mention your empathy and professionalism – these are key for us!
Craft a Targeted Covering Letter: If asked for a covering letter, use it as an opportunity to connect your skills with what we’re looking for. Be specific about how your background aligns with the responsibilities of the role and why you’re excited to join our team.
Apply Early: We might close the application window early, so don’t wait until the last minute! Apply through our website as soon as you can to ensure your application gets the attention it deserves.
How to prepare for a job interview at Brain Tumour Research
✨Know Your Supporter Care
Familiarise yourself with the key responsibilities of a Supporter Care Officer. Understand the importance of empathy and professionalism in every interaction, as this role is all about making supporters feel valued and supported.
✨Showcase Your Communication Skills
Prepare to demonstrate your communication skills during the interview. Think of examples where you've successfully handled customer queries or provided support, highlighting your ability to connect with people and offer meaningful assistance.
✨Research the Charity's Impact
Dive into the charity's mission and recent campaigns. Being able to discuss their work and how you can contribute will show your genuine interest and enthusiasm for the role, making you stand out as a candidate.
✨Practice Empathy in Responses
Anticipate questions that may require you to showcase your empathetic approach. Prepare responses that reflect your understanding of the brain tumour community and how you would handle sensitive situations with care and compassion.
