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- Tasks: Provide exceptional guest service and manage reception duties at night.
- Company: Join 7 Hospitality Management at the stunning Braid Hills Hotel in Edinburgh.
- Benefits: Enjoy discounted stays, health schemes, and a birthday off!
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Previous hotel experience and a positive, charismatic attitude required.
- Other info: Flexible hours with potential for full-time opportunities and career growth.
Hospitality Management is looking for a guest-focussed Night Porter to join us in this exciting opportunity for our Braid Hills Hotel property in Edinburgh. This is a Part Time role, which may lead to a full time position.
Situated just minutes from the bustling city centre, the Braid Hills Hotel features a Victorian building with 71 individually unique bedrooms. The hotel also boasts stunning panoramic views over the city of Edinburgh. A beautiful wedding and events venue, with individually designed event suites to cater for a wide variety of guest needs for up to 140 guests and catering spaces for up to 200 guests.
What will I be doing?
As a Night Porter for the Braid Hills Hotel, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;
- To provide a reception & porterage service to guests arriving at night, offering a personal service as per the standard operating procedures
- Maximise the service opportunities for guests to ensure repeat visits
- To cover the Reception desk and carry out all duties
- To arrange transport for guests when required
- To order newspapers for the hotel
- To strictly follow all procedures for left luggage
- To be able to confidently sell the hotel facilities to the guests during their stay
- To have a great knowledge of local area and attractions
- Ensure all guest accounts are charged accurately with supporting documentation
What are we looking for?
A Night Porter serving Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;
· Previous experience within same role in hotels
· Ability to provide and demonstrate exceptional guest service
· Positive can-do attitude
· Great charisma & people skills
· A good ability to manage business/workflow priorities
· Excellent communication skills both oral and written
Our Values
Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits
Pension Scheme
Discounted Hotel Stays across our hotel
Discounted Food and Beverage across our hotel
Health Scheme
Enjoy your birthday off
Employee of the month programme
Long service recognition scheme
Complimentary overnight stay within probationary period
Job Types: Full-time, Part-time
Pay: From £12.21 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
Night Porter employer: BRAID HILLS HOTEL
Contact Detail:
BRAID HILLS HOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Braid Hills Hotel's unique features and local attractions. This way, when you chat with guests, you can offer them personalised recommendations that’ll make their stay unforgettable.
✨Tip Number 2
Show off your personality! As a Night Porter, your charisma and people skills are key. Don’t be afraid to let your positive attitude shine through during interviews or networking events – it’s all about making that personal connection.
✨Tip Number 3
Practice makes perfect! Role-play common scenarios you might face as a Night Porter, like handling guest inquiries or managing transport requests. This will help you feel more confident and prepared when the real deal comes along.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your positive can-do attitude and charisma. Don’t be afraid to show us why you’d be a great fit for the Night Porter role at Braid Hills Hotel.
Tailor Your Experience: Make sure to highlight any previous experience in hospitality or similar roles. We’re looking for someone who can provide exceptional guest service, so share specific examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and make sure to cover all the key points from the job description. We appreciate good communication skills, so show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BRAID HILLS HOTEL
✨Know the Hotel Inside Out
Before your interview, make sure you research the Braid Hills Hotel thoroughly. Familiarise yourself with its history, unique features, and the services it offers. This will not only impress the interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Guest Service Skills
As a Night Porter, exceptional guest service is key. Prepare examples from your previous roles where you went above and beyond for guests. Highlight your positive attitude and ability to handle challenging situations with grace, as this will resonate well with the interviewers.
✨Demonstrate Your Local Knowledge
Being knowledgeable about local attractions and transport options is crucial for this role. Brush up on popular spots in Edinburgh and be ready to suggest activities or places to eat. This shows that you’re proactive and genuinely interested in enhancing the guest experience.
✨Practice Your Communication Skills
Excellent communication is vital for a Night Porter. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you convey your charisma and people skills effectively.