At a Glance
- Tasks: Lead a dynamic telesales team and deliver exceptional customer service.
- Company: Join Braehead Foods Limited, a supportive and inclusive employer.
- Benefits: Enjoy competitive salary, additional leave, discounts, and health care benefits.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by motivating and coaching a high-performing team.
- Qualifications: Experience in customer service or team leadership with strong communication skills.
The predicted salary is between 27351 - 33429 £ per year.
Ready to step up, lead from the front, and help a busy telesales team deliver outstanding customer service?
Location: Kilmarnock, Scotland | Salary: £29,000 | Hours: 40 hours per week, 5 days over 7 including weekends on a rota basis
We are looking for an enthusiastic, organised and people-focused Telesales Team Lead Assistant to support our busy Customer Support team. If you enjoy motivating others, solving customer queries and keeping a fast-moving team running smoothly, this could be the perfect next step.
Why join us?
- You will play a key role in supporting a high-performing telesales and customer service team.
- You will help coordinate workloads, rotas, incentives and day-to-day team activity.
- You will coach and support colleagues, helping new starters settle in and existing team members develop.
- You will be trusted to resolve customer queries, build strong relationships and keep service standards high.
- You will work in a busy, varied environment where no two days are the same.
What we are looking for:
- Previous experience in a supervisory, team leader or senior customer service role.
- Strong customer service experience, ideally within hospitality, foodservice or a busy telesales environment.
- Confident communication skills, both written and verbal.
- Good IT skills, including Microsoft Excel, Outlook and Word.
- A positive, patient and customer-first approach.
- The confidence to make decisions, solve problems and escalate when needed.
- A natural ability to motivate, coach and support others.
What’s in it for you?
- Additional leave.
- Retail Discount membership.
- Health Care Cash Plan membership.
- Group Personal Pension Plan.
- Discounted or free food.
- Employee discount.
- On-site parking.
Sound like your kind of role? Apply today and take the next step in your customer service leadership career with Braehead Foods Limited.
Braehead Foods Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Telesales Team Lead Assistant employer: Braehead Foods
As a premium food solutions provider in the foodservice industry, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel. With competitive salaries, comprehensive benefits, and ample opportunities for professional growth, we are committed to nurturing talent and driving success together. Join us in a vibrant location where your contributions will make a meaningful impact on our customers and the community.
