At a Glance
- Tasks: Lead a dynamic telesales team and deliver top-notch customer service.
- Company: Join Braehead Foods Limited, a supportive and inclusive employer.
- Benefits: Enjoy competitive salary, additional leave, discounts, and health care plans.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by motivating others and solving customer queries.
- Qualifications: Experience in customer service or team leadership is essential.
The predicted salary is between 27947 - 34157 £ per year.
Ready to step up, lead from the front, and help a busy telesales team deliver outstanding customer service?
Location: Kilmarnock, Scotland
Salary: £29,000
Hours: 40 hours per week, 5 days over 7 including weekends on a rota basis
We are looking for an enthusiastic, organised and people-focused Telesales Team Lead Assistant to support our busy Customer Support team. If you enjoy motivating others, solving customer queries and keeping a fast-moving team running smoothly, this could be the perfect next step.
Why join us?
- You will play a key role in supporting a high-performing telesales and customer service team.
- You will help coordinate workloads, rotas, incentives and day-to-day team activity.
- You will coach and support colleagues, helping new starters settle in and existing team members develop.
- You will be trusted to resolve customer queries, build strong relationships and keep service standards high.
- You will work in a busy, varied environment where no two days are the same.
What we are looking for:
- Previous experience in a supervisory, team leader or senior customer service role.
- Strong customer service experience, ideally within hospitality, foodservice or a busy telesales environment.
- Confident communication skills, both written and verbal.
- Good IT skills, including Microsoft Excel, Outlook and Word.
- A positive, patient and customer-first approach.
- The confidence to make decisions, solve problems and escalate when needed.
- A natural ability to motivate, coach and support others.
What’s in it for you?
- Additional leave.
- Retail Discount membership.
- Health Care Cash Plan membership.
- Group Personal Pension Plan.
- Discounted or free food.
- Employee discount.
- On-site parking.
Sound like your kind of role? Apply today and take the next step in your customer service leadership career with Braehead Foods Limited.
Braehead Foods Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Telesales Team Lead Assistant in London employer: Braehead Foods
As a premium food solutions provider in the foodservice industry, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel. With competitive salaries, comprehensive benefits, and ample opportunities for professional growth, we are committed to nurturing talent and driving success together. Join us in a vibrant location where your contributions will make a meaningful impact on our customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Team Lead Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Braehead Foods. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Braehead Foods before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telesales Team Lead Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Braehead Foods:Your cover letter is your chance to shine! Tell us why you want to work at Braehead Foods specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Braehead Foods!
How to prepare for a job interview at Braehead Foods
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
