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For Companies At a Glance
- Tasks: Build and maintain strong relationships with clients while identifying growth opportunities.
- Company: Brady Solicitors, a leading law firm in property management with a supportive culture.
- Benefits: Collaborative environment, career growth, and the chance to make a real impact.
- Why this job: Join a dynamic team and help shape client experiences in a thriving legal firm.
- Qualifications: Strong communication skills and a passion for client relationship management.
- Other info: Opportunity to work closely with legal teams and contribute to exciting marketing initiatives.
The predicted salary is between 36000 - 60000 £ per year.
About us
Brady Solicitors is one of the leading law firms in property management. Growing from the ground up over the last 15 years, our client base is drawn from all over the UK and includes some of the largest managing agents. We offer a very supportive working environment in which individuals are encouraged to thrive and grow. Our culture reflects this and rewards teamwork to ensure our clients receive the best possible service, which is reflected in our awards and accolades both from within the legal profession and beyond.
Job Purpose:
To support the business and our referrers to maximise existing business and new opportunities for Brady Solicitors through effective client relationship management.
Principal duties and responsibilities:
- Build and maintain and own the effective mutual relationships with key decision makers across the allocated client portfolio.
- Identify opportunities to develop growth within the referrer portfolio and areas to improve service level delivery.
- Through a partnership approach, develop a working understanding of the client credit control process, identifying ways to influence and recommend improvements.
- Work towards more accurate forecasting of instruction delivery, providing weekly updates in the LBA meeting and end of week pipeline discussions with the Director of Client Relations.
- Understand the Service Charge workflow in order to provide informed and accurate information and updates to referrers and clients.
- Early anticipation and escalating any referrer or client concerns, providing recommendations for appropriate remedial action.
- Delivery against targets both instructions and activities that drive meaningful client pipeline progression.
- Own the service delivery received by clients, ensuring that any issues are identified at the earliest opportunity.
- Ensuring regular feedback dialogue is in place with the allocated client portfolio.
- Liaising with the legal teams to ensure service delivery expectations are being met, owning the client relationship to ensure that matters are seen through to resolution keeping clients updated accordingly.
- Effective pipeline management and ensuring that the CRM database is up to date and accurate.
- Be aware of other services offered by Brady Solicitors, identify opportunities for cross referral within the allocated client portfolio.
- Working with Marketing to support events/networking and campaigns.
Client Relationship Manager in Derby employer: Brady Solicitors
Contact Detail:
Brady Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Derby
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to potential contacts on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews like a pro! Research Brady Solicitors thoroughly, understand their values, and think about how your skills can contribute to their success. We want to see that you’re genuinely interested in the role and the company.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a simple gesture that keeps you fresh in the interviewer's mind, and we love seeing candidates who take that extra step.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Brady Solicitors. Let’s make it happen!
We think you need these skills to ace Client Relationship Manager in Derby
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Client Relationship Manager role at Brady Solicitors. Highlight your relevant experience and skills that align with the job description. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of what you bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at Brady Solicitors
✨Know Your Clients
Before the interview, research Brady Solicitors and their client base. Understand their key decision-makers and the types of clients they work with. This will help you demonstrate your knowledge of client relationship management and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you identified opportunities for growth and improved service delivery. This will illustrate your ability to thrive in a supportive environment like Brady Solicitors.
✨Understand the Legal Landscape
Familiarise yourself with the basics of property management law and the specific services offered by Brady Solicitors. Being able to discuss these topics will show that you’re proactive and ready to contribute to the team from day one.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about their approach to client feedback and how they measure success in client relationships. This not only shows your interest but also helps you gauge if the firm’s culture aligns with your values.
