At a Glance
- Tasks: Provide top-notch customer service and process orders accurately across various channels.
- Company: Join Seton, a leader in workplace safety solutions with a focus on innovation.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work culture.
- Other info: Full training provided; excellent opportunities for advancement within the company.
- Why this job: Make a real impact by helping customers while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or sales, and proficiency in MS Office.
The predicted salary is between 22050 - 26950 £ per year.
The Customer Service - Order Entry will consistently provide a first class service to our customers whenever and however they chose to contact us, whilst ensuring that all data accuracy is consistently achieved to the highest level. Responsible for processing orders received via the customers chosen channel. Ensuring that information is accurately processed. Where applicable use fact finding and questioning techniques to build a rapport and resolve order queries in a timely manner to achieve our SLA and KPI targets. Maintain a close working relationship with all colleagues with a focus on exceeding our sales targets.
Key Responsibilities
- Manage incoming contact from the customers through websites and email via our email management system Freshdesk.
- Working at the highest level of accuracy to ensure errors are kept to an absolute minimum and within set KPI’s.
- Promote Seton products & services to exceed customer requirements, therefore maximising sales opportunities.
- Process orders and identify up-sell / cross-sell opportunities working together with our Quotes & Solutions team.
- Verify and correct customer master data in our business systems, including additional buyer contact names, email addresses, telephone numbers etc. to support business objective of >95% customer master data accuracy.
- Build knowledge of the business to identify and increase new business opportunities.
- Consistently deliver the highest standards and quality of service to increase our Customer Lifetime Cycle and Net Promoter Score.
- To provide backup and support for other Contact Centre roles as required.
- Focused on achievement of set KPI’s based on individual, team and business goals and objectives.
- Effectively represents Seton UK internally and externally. Be a clear role model with reference to professional behaviour, work ethics and customer service.
Profile
We are looking for a customer service professional to join our team and be part of a company that prioritises quality, innovation, and customer success. Previous operational experience in a high pressured, dynamic, sales, customer service or contact centre environment. Computer literate – with a comprehensive knowledge in the use of MS Office Word, Excel & PowerPoint. SAP knowledge and an Email Management System experience is preferred, however full training can be given.
We offer
- Career Growth: As a Brady company, we offer excellent opportunities for career development and advancement both within Seton and the wider Brady organisation.
- Empowering Culture: We foster a supportive and collaborative work environment where innovation and new ideas are encouraged.
- Competitive Compensation: We offer an attractive salary and bonus or commission package, a pension scheme, and other comprehensive benefits.
- State-of-the-art office facilities.
Company
Seton, a Brady company, is a global leader in providing innovative workplace safety and facility identification solutions. For over 60 years, we have been dedicated to helping our customers create safer, more efficient, and more compliant workplaces. Our mission is to protect people, products, and premises with a comprehensive range of products, including safety signs, labels, and industrial identification solutions. Join our team and be part of a company that prioritises quality, innovation, and customer success.
Order Entry - Customer Service in Banbury employer: Brady Corporation
Seton, a Brady company, is an exceptional employer that prioritises quality, innovation, and customer success, making it an ideal place for those in the Order Entry - Customer Service role. With a strong focus on career growth, a supportive and empowering culture, and competitive compensation packages, employees are encouraged to thrive in a dynamic environment. Located in state-of-the-art office facilities, Seton offers a collaborative atmosphere where new ideas are welcomed, ensuring that every team member can contribute to creating safer workplaces.
StudySmarter Expert Advice🤫
We think this is how you could land Order Entry - Customer Service in Banbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brady Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brady Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Entry - Customer Service in Banbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brady Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Brady Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brady Corporation!
How to prepare for a job interview at Brady Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
