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- Tasks: Support teams by handling queries, analysing data, and leading training for process improvements.
- Company: Leading consulting firm in the UK with a focus on innovation.
- Benefits: Hybrid work model, competitive benefits, and opportunities for professional growth.
- Why this job: Make a real difference by improving customer service operations and driving change.
- Qualifications: Minimum of 5 GCSEs, strong communication skills, and experience in continuous improvement.
- Other info: Mid-senior level role with a dynamic and supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading consulting firm in the United Kingdom is looking for a Customer Service Operations Specialist to support operational teams and drive process improvements. The role includes handling complex queries and complaints, analyzing data, and leading training efforts.
Candidates should possess a minimum of 5 GCSEs, strong communication skills, and experience with continuous improvement methodologies. This is a mid-senior level position with a hybrid work model and competitive benefits.
Customer Service Ops Specialist – Process Improvement in London employer: Bradley David Associates
Contact Detail:
Bradley David Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Ops Specialist – Process Improvement in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and process improvement. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've handled complex queries or improved processes in previous roles. This will demonstrate your value to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won't find anywhere else.
We think you need these skills to ace Customer Service Ops Specialist – Process Improvement in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and process improvement. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer service operations and how your background makes you a perfect fit for our team.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bradley David Associates
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Service Ops Specialist. Brush up on process improvement methodologies and be ready to discuss how you've applied them in past roles. This shows you're not just familiar with the concepts, but you can also bring real value to the team.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that highlight your ability to handle complex queries and complaints. Think about times when you turned a negative customer experience into a positive one. This will demonstrate your problem-solving skills and your ability to connect with customers.
✨Data-Driven Mindset
As part of the role involves analysing data, be prepared to discuss how you've used data to drive improvements in previous positions. Bring specific examples of metrics you've tracked and how they influenced your decisions. This will show that you can back up your ideas with solid evidence.
✨Embrace the Hybrid Model
With a hybrid work model in play, think about how you can effectively collaborate with teams both in-person and remotely. Be ready to share your strategies for maintaining productivity and communication in a flexible work environment. This will highlight your adaptability and readiness for the role.
