At a Glance
- Tasks: Help customers design their dream kitchens and bathrooms while providing exceptional service.
- Company: Join Bradfords Building Supplies, a leading independent builders' merchant with over 250 years of history.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a team that values commitment, care, consistency, and innovation.
- Why this job: Make a real difference in customers' lives by turning their home ideas into reality.
- Qualifications: Passion for customer service and sales; experience in retail or interiors is a plus.
The predicted salary is between 22050 - 26950 £ per year.
At Bradfords Building Supplies, we've been supporting tradespeople, contractors and homeowners for over 250 years. As one of the South West's leading independent builders' merchants, we're proud of our reputation for expert advice, exceptional customer service and strong local relationships. Our success is built on our people, and we're passionate about creating a workplace where colleagues can develop, thrive and build rewarding careers.
We're now looking for a K&B Showroom Consultant to join our team and help customers turn their kitchen and bathroom ideas into reality. This is a fantastic opportunity for a confident, customer-focused sales professional to join our Kitchen & Bathroom team. You'll be at the heart of the showroom, helping customers find the right products and solutions for their projects while delivering an exceptional experience from their first enquiry through to delivery.
You'll build strong relationships with customers, taking the time to understand what they're looking for and using your product knowledge and expertise to provide helpful advice. Whether you're dealing with a customer face-to-face in the showroom, over the phone or by email, you'll make sure they receive friendly, professional and knowledgeable support.
You'll also play an important role in growing our K&B sales. From preparing quotations and following up enquiries to identifying opportunities for additional sales, you'll be proactive in turning conversations into business. You'll have the confidence to influence and negotiate while always making sure the customer gets the right solution for their needs.
Our K&B customers often have big plans for their homes, and you'll help make those plans a reality. You'll manage enquiries and quotations, place orders, organise deliveries and keep customers updated throughout the process. You'll take ownership of your customer relationships, making sure nothing gets missed and that customers always know what's happening with their order.
You'll also keep your product knowledge up to date, staying familiar with our latest ranges, products, samples and brochures so that you can offer accurate and relevant advice. The showroom itself will be an important part of your role too. You'll help make sure displays are clean, well presented and up to date, with samples, brochures and price lists readily available. You'll take pride in creating a showroom environment that inspires customers and showcases what Bradfords can offer.
What we're looking for
We're looking for someone who genuinely enjoys working with people and has a passion for delivering great customer service and achieving sales results. You'll be a confident communicator who can build rapport quickly, understand customer requirements and explain products and options clearly. You'll be commercially minded and comfortable identifying opportunities to upsell and add value, while always putting the customer's needs first.
You'll need to be organised and able to manage a busy workload, balancing customer enquiries, quotations, orders and administration while maintaining a high level of attention to detail. Experience within kitchens, bathrooms, interiors, retail or a sales environment would be beneficial, but we're particularly interested in people with the right attitude, enthusiasm and willingness to learn. Product knowledge can be developed — we're looking for someone who is approachable, proactive and has a genuine desire to help customers.
You'll also need to be comfortable handling cash and able to safely move and handle loads of up to 25kg.
Why Bradfords?
At Bradfords, our customers are at the heart of everything we do, and our people are what make that possible. You'll join a business with over 250 years of history, but we're always looking ahead. We want people who are ambitious, curious and willing to share ideas, helping us continue to improve the experience we offer our customers. Our values of Commitment, Care, Consistency and Innovation shape how we work every day. We believe in going the extra mile for our customers, supporting each other and continually looking for better ways to deliver. If you're passionate about customers, enjoy sales and love the idea of helping people create their perfect kitchen or bathroom, we'd love to hear from you.
Kitchen & Bathroom Showroom Consultant employer: Bradfords Building Supplies
Bradfords Building Supplies is an exceptional employer that values strong customer relationships and outstanding service, making it a fantastic place for a Key Accounts Sales Advisor to thrive. With over 250 years of experience, the company fosters a supportive work culture that prioritises employee growth through ongoing training and development opportunities. Joining Bradfords means becoming part of a dedicated team where your contributions are recognised and rewarded, allowing you to build a meaningful career in a dynamic environment.
Contact Details:
Bradfords Building Supplies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Kitchen & Bathroom Showroom Consultant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bradfords Building Supplies, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bradfords Building Supplies!
We think you need these skills to ace Kitchen & Bathroom Showroom Consultant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bradfords Building Supplies, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bradfords Building Supplies and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bradfords Building Supplies that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bradfords Building Supplies
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
