At a Glance
- Tasks: Lead the showroom team, deliver exceptional customer service, and drive sales growth.
- Company: Bradfords Building Supplies, a leading independent builders' merchant in the South West.
- Benefits: Career development opportunities, supportive environment, and a chance to make a real impact.
- Other info: Join a company that values commitment, care, consistency, and innovation.
- Why this job: Combine your passion for customer service with leadership in a dynamic showroom setting.
- Qualifications: Experience in retail or sales, strong communication skills, and a passion for people.
The predicted salary is between 29700 - 36300 £ per year.
At Bradfords Building Supplies, we've been supporting tradespeople, contractors and homeowners for over 250 years.
As one of the South West's leading independent builders' merchants, we're proud of our reputation for expert advice, exceptional customer service and strong local relationships.
Our Kitchen & Bathroom showrooms are an important part of that experience, helping customers turn their ideas into reality.
We're now looking for an enthusiastic and commercially focused K&B Showroom Manager to lead our showroom team and help grow our Kitchen & Bathroom business.
About the role
This is an exciting opportunity for someone who combines a passion for customer service with strong sales and people management skills.
As K&B Showroom Manager, you'll take ownership of the day-to-day running of the showroom, ensuring customers receive expert advice, outstanding service and a seamless experience from their first enquiry through to delivery.
You'll build strong relationships with customers, understand their requirements and use your product knowledge to help them find the right solutions for their kitchen and bathroom projects.
You'll prepare and follow up quotations, manage orders and deliveries, identify opportunities to upsell and develop new business, all while keeping a close eye on sales, margin and overall performance.
You'll also lead and develop your showroom team, creating a positive sales culture where everyone is motivated to deliver great service and achieve their goals.
You'll coach and support your colleagues, set clear expectations and targets, and help develop their product knowledge and sales skills.
You'll take pride in the presentation of the showroom, ensuring displays are clean, attractive and kept up to date with the latest brochures, samples and product information.
You'll work closely with suppliers and the wider business to keep your knowledge of products, trends and the local market up to date.
You'll also keep an eye on what competitors are offering, helping identify opportunities for Bradfords to stand out and grow our market share.
Most importantly, you'll create a showroom experience that customers enjoy and remember, helping turn enquiries into successful projects and long-term relationships.
What we're looking for
We're looking for someone who is confident, commercially minded and passionate about delivering an exceptional customer experience.
You'll be comfortable leading a team, setting targets and having honest conversations when required, while creating an environment where people feel supported and motivated to succeed.
You'll have excellent communication and relationship-building skills, a positive attitude and the ability to remain organised and focused in a busy environment.
You'll be confident negotiating with customers and suppliers and have the drive to identify new opportunities and deliver strong sales results.
Experience within kitchens and bathrooms, retail, sales, showroom management or a similar customer-facing environment would be advantageous.
Most importantly, you'll have a genuine passion for people, sales and delivering great results.
Why Bradfords?
At Bradfords, our people are at the heart of everything we do.
Our values of Commitment, Care, Consistency and Innovation shape how we work with our customers, our colleagues and our suppliers.
In return, you'll join an established and supportive business where you'll have the opportunity to develop your career, lead a team and make a real impact on the success of your showroom.
If you're an ambitious sales professional who loves working with customers, developing people and creating great spaces, we'd love to hear from you.
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Kitchen & Bathroom Showroom Manager employer: Bradfords Building Supplies Ltd
At Bradfords Building Supplies, we pride ourselves on being a supportive and dynamic employer in Barnstaple, where our commitment to employee development and a strong team culture fosters both personal and professional growth. With over 250 years of experience, we offer competitive salaries, a bonus scheme, and a range of employee benefits, all while promoting a safe and collaborative work environment that values innovation and consistency. Join us to be part of a dedicated team that not only delivers exceptional service but also thrives on mutual support and shared success.
Contact Details:
Bradfords Building Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Kitchen & Bathroom Showroom Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bradfords Building Supplies Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bradfords Building Supplies Ltd!
We think you need these skills to ace Kitchen & Bathroom Showroom Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bradfords Building Supplies Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bradfords Building Supplies Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bradfords Building Supplies Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bradfords Building Supplies Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
