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- Tasks: Lead innovation and quality assurance strategies to enhance airport operations.
- Company: Join Bradford-Swissport, a dynamic leader in global aviation logistics.
- Benefits: Enjoy competitive salary, 25 days leave, annual bonuses, and more perks.
- Why this job: Be part of a culture that values innovation and operational excellence in aviation.
- Qualifications: Prince2 or similar project management qualification; experience in strategic innovation and process control.
- Other info: Work at Heathrow with a diverse team focused on continuous improvement.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Who are we?
Bradford-Swissport Limited combines Bradford Airport Logistics and Swissport Cargo to form a dynamic company whose sole purpose is to help airports run great. We leverage the strength (Our People, Global Strength, Aviation Expertise, User Inspired World Class Technology, Great Combined Culture) of our parent companies to relentlessly innovate our operations to be the Benchmark Leader for the Global Aviation Industry in efficiency, safety, security, and sustainability.
Location: Heathrow, London
Standard Working Hours: Monday – Friday, 08:00 – 16:00
Key Responsibilities:
Quality
- Strategy development and execution – looking for innovation ways to do things, deployment of innovation strategy. As part of the BSL Senior Leadership team, the Quality & Innovation Manager will work in partnership with the VP of Quality Assurance, our CEO’s, and Senior Leadership team to:
*foster and develop innovation opportunities
*provide oversight for the execution of innovation opportunities
*deploy quality assurance systems and performance benchmarks to monitor and continuously-improve
*refine internal processes to ensure they maintain operational and regulatory compliance.
- Provide guidance to management on process and support process development and conformance
- Oversight for Root-Cause-Failure (RCF) initiatives to correct process anomalies or flaws and understand the areas of non-compliance
- Oversight for the implementation of Irreversible Corrective Measures (ICA) measures to limit process non-conformities, operational impacting events, and increase operational resiliency.
- Be the onsite subject matter expert of Process Compliance Records and site Solutions Knowledge Base
- Working in partnership with the relevant department heads to ensure successful internal and external audit scores
Innovation
- Lead on all Innovation opportunities and projects for the HCC.
- Identify opportunities for improvement and effectively deliver a strategic plan to implement such changes.
- Support our business partner Heathrow with the future strategic growth of the HCC.
- Lead and manage all incentivized projects as directed by our customer leadership team (customers and relevant internal /external stakeholders)
- Lead and execute all areas of strategic planning in conjunction with the CEO and/or co CEO and other relevant stakeholders.
- Proactively seek out opportunities for improvement and build a business case for approval for any associated costs. Through the use of data and analytics, identify and deliver process and operational improvement.
- Support execution and stakeholder communication, supporting the underlying stakeholder teams for successful outcomes of all determined projects and opportunities.
Business as usual
- Actively take part in the Monthly Management Review (MMR’s), as well as any customer meetings which would include monthly and quarterly reviews with HAL (as required.)
- Coach, Mentor, and support all levels of management to reach operational excellence proficiencies with Innovation Development, Innovation Execution, Project Management, and Process Control activities
- Be the “gate keeper” of knowledge-based solutions stored in our AMIS™ system
- Provide high quality analytical reporting to the BSL board of directors (as required)
Qualifications
- Prince2 Qualification or other relevant Project Management qualification
- Exposure to and/or active use of efficiency improvement principles such as Lean or Six-Sigma is desirable
- Certified internal audit qualification are desirable (or relevant experience)
Important External Relationships
Heathrow Airport Limited (HAL), Heathrow Airport Retail Tenants, Regulatory Authorities, External Auditors
Important Internal Relationships
VP of Quality Assurance, CEO and co-CEO, General Manager , Operations Managers , HR, and Finance
Knowledge and Experience Requirements
- Strategic Innovation Development and Change Management experience
- Extensive experience of managing high-level and complex projects and leading project teams
- Experience in “root-cause- failure analysis” techniques
- Experience of leading quality and process control audits
- High levels of professional acumen with executives and diverse stakeholder teams
- Demonstrates forward-looking vision and enjoys strategic thinking Strong commercial awareness
- Ability to drive change with teams comprised of internal and external stakeholders
- Experience of working with Visio (or similar Project Management Tools)
- Extensive experience of procedural development and process controls for new innovation execution
- Confidence to work in collaboration with colleagues and stakeholders at all levels
- Experience of budget management
- Experience in benchmarking against external company standards
- Experience of working in a regulated environment is desirable
- Understanding of working for a unionised environment is desirable
- Experience of working within a logistics, FMCG or retail environment is desirable
- Eligibility to work in the UK
What we offer:
- Competitive salary
- 25 days annual leave, plus bank holidays
- Annual Bonus scheme, up to 12% of annual salary potential
- Employee Assistance Programme
- Free onsite parking
- Pension scheme
- Company sick pay scheme
- Inclusive, diverse, and friendly culture
Innovation and QA Manager employer: Bradford Swissport
Contact Detail:
Bradford Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innovation and QA Manager
✨Tip Number 1
Familiarize yourself with the latest trends in quality assurance and innovation within the aviation industry. Understanding how companies like Bradford-Swissport Limited leverage technology and processes to enhance efficiency will give you a competitive edge during discussions.
✨Tip Number 2
Network with professionals in the aviation and logistics sectors, especially those who have experience in quality management and innovation. Engaging with these individuals can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led innovation projects or quality assurance initiatives in the past. Highlighting your experience with methodologies like Lean or Six Sigma can demonstrate your capability to drive change effectively.
✨Tip Number 4
Showcase your strategic thinking skills by being ready to propose innovative ideas that could benefit Bradford-Swissport Limited. Think about potential improvements in their operations or processes that align with their goals of efficiency, safety, and sustainability.
We think you need these skills to ace Innovation and QA Manager
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Bradford-Swissport Limited's mission and values. Familiarize yourself with their operations and how they leverage innovation in the aviation industry.
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance, project management, and innovation development. Use specific examples that demonstrate your ability to lead complex projects and drive change.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation and quality management. Discuss how your background aligns with the key responsibilities of the Innovation and QA Manager role and how you can contribute to the company's goals.
Highlight Relevant Qualifications: Clearly mention any relevant qualifications such as Prince2 or internal audit certifications. If you have experience with Lean or Six-Sigma principles, be sure to include that as well, as it is desirable for this position.
How to prepare for a job interview at Bradford Swissport
✨Understand the Company Culture
Before your interview, take some time to research Bradford-Swissport Limited's culture and values. Understanding their focus on innovation, efficiency, and teamwork will help you align your answers with what they are looking for.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management methodologies like Prince2 or Lean. Highlight specific projects where you successfully led teams and implemented innovative solutions, as this is crucial for the role.
✨Prepare for Technical Questions
Expect questions related to quality assurance systems and root-cause-failure analysis techniques. Brush up on these topics and be ready to provide examples of how you've applied them in past roles.
✨Demonstrate Strategic Thinking
Since the role involves strategic planning and innovation, think of examples where you've identified opportunities for improvement and successfully implemented changes. Be ready to discuss your thought process and the outcomes of those initiatives.
