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- Tasks: Support IT systems and hardware, manage user identities, and troubleshoot issues daily.
- Company: Join Bradford Swissport, a key player in global IT support at Heathrow.
- Benefits: Enjoy competitive salary, 25 days leave, annual bonuses, and free onsite parking.
- Why this job: Be part of innovative IT projects and collaborate with a diverse global team.
- Qualifications: 5+ years in IT support, networking knowledge, and proactive problem-solving skills required.
- Other info: Remote management from the US is possible; must pass a background check.
The predicted salary is between 36000 - 60000 £ per year.
Location: Heathrow, London
Standard Working Hours: Monday – Friday, 08:00 – 16:00
Summary:
The IT Support Specialist is responsible for the day-to-day engineering support of Systems and Hardware for Bradford Swissport. Forming the EU arm of the Global IT Group and collaborating across teams and timezones. Duties range from maintenance, new user setups or hardware troubleshooting to long-term strategic innovation and supporting global IT initiatives. Working in collaboration with multiple departments across a range of projects the IT Support Specialist will need to be an adept communicator, capable of managing their time and priorities against competing deadlines.
Position Description:
Technical Skills
- Manage user identities (Active Directory & Azure Active Directory)
- Support Global IT Team in Systems Administration Activities (Windows 2019/2022, Ubuntu LTS)
- Fundamental knowledge of networking devices, topologies, and protocols
- Microsoft Office 365 Cloud (Add / Move / Change & Support)
- Support Global IT Risk Management & Cybersecurity Program
- Support users with all company issued/assigned devices i.e. mobiles, desktops and laptops
- Install and maintain ancillary IT Equipment and Software i.e. AV equipment, CCTV Software/Hardware, Access control, Radios and Printers
- Source and commission role-specific equipment including workstations, office equipment and warehouse hardware
- Proficiency in IT Asset Management i.e. purchasing, warranty, issuance, maintenance and recovery
- Responsible for asset tracking and audits
- Manage IT Vendor relationships across UK contracts
- Responsible for network performance, printing, and technical resources, including protection against viruses and other threats
- Responsible for Access Control and Monitoring of Network Resources
- First point of Contact for IT Systems Issues
Supporting Skills
- Ability to collaborate with the Global IT Team, our Business Partners and Customers
- Lead the identification, training, and development of warehouse IT Superusers
- Lead IT improvement projects across local site
- Support and enable Large/Complex IT Innovation projects across the Global IT infrastructure
- Propose and build business cases for IT Improvements and Modernisation opportunities (i.e. paperless)
- Critical Response and Issue Resolution for Emergency IT Failures
- Hyper-Effective Communicator
- Updating task status in a timely manner
- Deliver presentations at a Senior Level
- Responsible for reporting on the day-to-day and monthly performance metrics of Local IT
- Act as a supporting resource across all departments to provide knowledge, guidance and insight on how IT systems are integrated
- Deliver training on new hardware and software, and the associated Processes
- Produce Documents and Videos which communicate Technical Concepts at an appropriate level for non-tech savvy individuals
Required Experience:
5+ years working in a similar role with similar job responsibilities
Desired Qualifications:
- Any networking related qualification (CCNA or NSE4)
- Cloud Familiarity (Microsoft & AWS)
- Experience with ISO 27001 environments and/or Cybersecurity programs
Minimum Expectation(s):
- Ability to work and manage your time proactively with minimal supervision
- Able to be managed remotely from a US location (Global IT Team)
- Vary communication style across audiences from highly technical to non-tech savvy
- Highly effective prioritisation and delivery of multiple high-importance tasks
- Keeps up to date on the latest technology and innovations
- Knowledge of assembling and commissioning Desktop and Server hardware
- Identity Management (Active Directory & Azure Active Directory)
- Must be able to pass five-year background check
- Ability to support multiple sites
- Strong Interpersonal skills
- Strong Technical Networking skills
- Excellent troubleshooting skills
- Eager to learn new skills and systems quickly with a proactive attitude
- Ability to work under pressure and to short deadlines
- Must be able to establish and maintain a positive and professional working relationship with all individuals
- Logical approach to issue resolution
- Open, helpful and patient approach to Team collaboration
What we offer:
- Competitive salary
- 25 days annual leave, plus bank holidays
- Annual Bonus scheme, up to 12% of annual salary potential
- Employee Assistance Programme
- Free onsite parking
- Pension scheme
- Company sick pay scheme
- Inclusive, diverse, and friendly culture
Bradford Swissport | IT and Systems Support employer: Bradford Swissport
Contact Detail:
Bradford Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bradford Swissport | IT and Systems Support
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Active Directory, Azure Active Directory, and Microsoft Office 365. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your ability to communicate effectively with both technical and non-technical audiences. Prepare examples of how you've successfully trained others or resolved issues in a collaborative environment.
✨Tip Number 3
Showcase your experience with IT asset management and vendor relationships. Be ready to discuss how you've managed resources and improved processes in previous roles.
✨Tip Number 4
Demonstrate your proactive approach to learning and adapting to new technologies. Share instances where you've quickly picked up new skills or contributed to IT innovation projects.
We think you need these skills to ace Bradford Swissport | IT and Systems Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, systems administration, and user management. Emphasize your technical skills, especially with Active Directory, Azure, and Microsoft Office 365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities listed. Mention specific projects or experiences that demonstrate your ability to manage IT systems and collaborate across teams.
Showcase Communication Skills: Since the role requires effective communication, provide examples of how you've successfully communicated technical concepts to non-technical audiences. Highlight any experience in training or leading teams.
Highlight Problem-Solving Abilities: Discuss instances where you've resolved IT issues under pressure or managed multiple high-priority tasks. This will showcase your troubleshooting skills and ability to work effectively in a fast-paced environment.
How to prepare for a job interview at Bradford Swissport
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Azure Active Directory, and systems administration. Highlight specific examples of how you've managed user identities or supported global IT initiatives in previous roles.
✨Demonstrate Effective Communication
Since the role requires collaboration across teams and time zones, practice explaining technical concepts in a way that non-technical individuals can understand. This will show your ability to adapt your communication style to different audiences.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your troubleshooting skills. Prepare to walk through your thought process when resolving IT issues, especially under pressure or tight deadlines. Use real-life examples to illustrate your logical approach to problem resolution.
✨Highlight Your Proactive Attitude
The job requires someone who can manage their time proactively with minimal supervision. Share instances where you took the initiative to improve processes or support IT innovation projects, demonstrating your eagerness to learn and adapt.
