At a Glance
- Tasks: Manage second charge mortgage cases from start to finish, ensuring smooth processing.
- Company: Established secured loan specialist in Warrington with a strong reputation.
- Benefits: Basic salary of £30,000 with uncapped OTE up to £45,000 and standard company benefits.
- Other info: Supportive team environment with opportunities for career progression.
- Why this job: Join a growing team and make a real impact in the second charge mortgage sector.
- Qualifications: Must have experience in second charge case management; strong communication and organisational skills required.
Location: Warrington
Basic salary: £30,000 OTE: £45,000 (uncapped)
Hours: Full time, Monday to Friday
Please read before applying: this role is only open to candidates currently working in second charge / secured loans. We are not able to consider applicants from first charge mortgage, bridging or other lending backgrounds for this position. If your current role is not second charge, please do not apply.
The opportunity:
We are working with an established secured loan and second charge specialist in Warrington who are growing their case management team. They work a wide panel of UK secured lenders and have a strong reputation for service, and they are looking for an experienced second charge case manager who wants to own their cases properly. This is a role for someone who already lives and breathes second charge. You will sit alongside the advisors, taking each case from agreement in principle through to completion, packaging it to the right lender and keeping it moving so nothing stalls and nothing slips. The OTE is uncapped and tied to your completions, so the more cases you convert and complete, the more you earn.
What you will be doing:
- Managing a pipeline of second charge and secured loan cases end to end, from sale and DIP through to offer and completion
- Packaging cases to the right lender on the panel, presenting them cleanly against criteria the first time
- Keeping customers updated throughout, setting clear expectations on timescales and chasing outstanding items proactively
- Reviewing supporting documentation, including payslips, bank statements, proof of ID and residency, existing mortgage statements, credit reports and affordability evidence
- Ordering and reviewing valuations (AVM, drive by and full) and resolving anything that comes back
- Liaising with lenders, underwriters, valuers and solicitors to keep every case moving and clear sticking points quickly
- Working cases to completion within agreed SLAs and protecting the customer experience the whole way through
- Keeping accurate, up to date records on the case management system
- Working within FCA and CONC requirements, treating customers fairly, and handling vulnerable customers appropriately
What we are looking for:
- Currently working in a second charge or secured loan case management, processing or support role (this is essential, not a nice to have)
- A strong understanding of the second charge process and what a clean, well packaged case looks like
- Working knowledge of secured lender criteria, affordability and the basics of underwriting
- Excellent communication skills and the confidence to keep customers and lenders moving
- Highly organised, able to run a busy and varied pipeline without dropping cases
- A proactive mindset, someone who picks up the phone and gets the answer rather than waiting on email
- CeMAP, or working towards it, is desirable but not essential
What is on offer:
- £30,000 basic with a genuine, uncapped route to £45,000 OTE
- A commission structure tied to your own completions, with real headroom
- A growing, well regarded business where there is room to progress
- Standard company benefits and a supportive, experienced team around you
Case Manager - Second Charge Mortgages in Warrington employer: Bradford & Marsh Consulting
Join a well-regarded secured loan specialist in Warrington, where your expertise in second charge mortgages will be valued and rewarded. With an uncapped commission structure tied to your completions, you have the potential to significantly increase your earnings while working in a supportive environment that prioritises employee growth and development. Enjoy a collaborative work culture that encourages proactive communication and offers standard company benefits, making it an excellent place for those looking to thrive in their careers.
Contact Details:
Bradford & Marsh Consulting Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager - Second Charge Mortgages in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the second charge mortgage world. Attend industry events or join relevant online groups. You never know who might have a lead on a job that’s perfect for you!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the second charge process. Be ready to discuss specific cases you've managed and how you overcame challenges. Show them you’re not just a candidate, but the right fit for their team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice.
✨Tip Number 4
Apply directly through our website! It’s the quickest way to get your application in front of the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Case Manager - Second Charge Mortgages in Warrington
Some tips for your application 🫡
Show Your Second Charge Expertise:Make sure to highlight your experience in second charge mortgages. We want to see that you know the ins and outs of the process, so don’t hold back on showcasing your skills and knowledge in your application.
Tailor Your Application:Don’t just send a generic CV and cover letter. We’re looking for candidates who can demonstrate how their experience aligns with our specific needs. Take the time to tailor your application to reflect the job description and what we’re all about.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to second charge mortgages, and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Bradford & Marsh Consulting
✨Know Your Stuff
Make sure you have a solid understanding of the second charge mortgage process. Brush up on what a well-packaged case looks like and be ready to discuss specific examples from your experience. This will show that you truly live and breathe second charge.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare to demonstrate how you've kept customers updated and managed expectations in previous roles. Good communication can set you apart!
✨Be Proactive
This job requires a proactive mindset, so think of examples where you've taken the initiative to resolve issues or chase outstanding items. During the interview, highlight your ability to pick up the phone and get answers rather than waiting for emails.
✨Familiarise Yourself with the Company
Research the company’s reputation and their panel of lenders. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
