Client Engagement Manager

Bradford Jacobs is currently working with a market-leading Legal Services client who are a specialist in the IP Sector.

Are you passionate about building exceptional client relationships? Do you have experience working with law firms or in the Intellectual Property (IP) sector? Join a dynamic team as a Client Engagement Manager and help shape the future of client success across Europe.

About the Role

As a Client Engagement Manager, you’ll be responsible for cultivating and managing relationships with high-value clients, particularly IP law and agency firms across Europe. Acting as a strategic partner, you will drive engagement initiatives, support client satisfaction, and ensure service excellence that aligns with our clients\’ evolving needs.

This is an exciting opportunity to join a client-focused team within a fast-growing organisation that supports legal professionals with innovative, tailored services.

Key Responsibilities

• Build and nurture long-term partnerships with law firms and IP agencies throughout Europe.
• Serve as the primary point of contact for key clients, ensuring consistent, proactive, and high-quality communication.
• Develop tailored engagement plans to increase retention, satisfaction, and account growth.
• Collaborate cross-functionally with sales, marketing, and operations to identify growth opportunities.
• Translate client needs and feedback into actionable insights to enhance service delivery.
• Proactively identify and resolve issues affecting client success and engagement.
• Represent the company at industry events and in-person meetings (occasional travel across Europe, particularly Germany).

Requirements

• Being fluent in German and English (both spoken and written) is a major benefit.
• Proven experience in a client-facing B2B role, ideally within the legal or IP sector.
• Strong understanding of the European legal market and law firm structures.
• Excellent interpersonal and communication skills, with the ability to engage with senior legal stakeholders.
• Highly organised, detail-oriented, and self-driven.
• Willingness to travel within Europe as required.

Preferred Qualifications

• Experience working in or with IP law firms or agencies.
• Background in legal services, legal tech, or IP consultancy.
• Familiarity with CRM systems and client success tools.

What We Offer

• Opportunity to work with prestigious clients in a specialised legal sector.
• A collaborative and supportive team culture.
• Travel opportunities to attend industry events and meet clients face-to-face.
• Competitive salary and benefits package.