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- Tasks: Support the Education Psychology and SCIL Teams with admin tasks and customer service.
- Company: Join a dynamic SEND Services team dedicated to supporting education and community needs.
- Benefits: Enjoy flexible working options, a collaborative environment, and opportunities for personal growth.
- Why this job: Be part of a team that values customer care and makes a real impact in education.
- Qualifications: Must have strong organisational skills and experience in a busy office setting.
- Other info: Remote work is possible; ensure you meet eligibility requirements for application.
The predicted salary is between 28800 - 43200 £ per year.
The SEND Services would like to recruit a Business Support Officer who is enthusiastic, customer focused and flexible to work within the Education Psychology Team and the Social communication and Interaction Team (SCIL Team).
You will provide administrative support assistance as and when required, general office duties, including the use of Microsoft Office packages, CIVICA & Capita ONE systems for data entry, front line customer contact providing exceptional customer service, dealing with confidential information, updating electronic diaries, taking meeting minutes, Word processing, have the ability to process data on to complex spreadsheet, process sales invoice and credit notes and have the ability to deal with customer queries regarding calculations, raise purchase orders on SAP and deal with vendor queries.
The successful candidate will:
- Be a team player and have a flexible approach to the role.
- Be able to work on their own initiative.
- Have excellent organisational skills and be able to deal with conflicting demands.
- Be able to communicate verbally and in writing with a wide range of people.
- Have experience of working in a busy office, working to deadlines, organising own workload and prioritise accordingly. Also be able to work at home effectively and efficiently.
- Work proactively with key staff and managers to provide an interface between services, members of the public, other public sector bodies and external agencies.
- Have the highest standards of customer care and professionalism.
- Be able to deal with and resolve requests for advice/help.
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Created on 16/07/2025 by TN United Kingdom
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Business Support Officer employer: Bradford Council
Contact Detail:
Bradford Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarise yourself with the Microsoft Office packages, especially Excel, as you'll need to process data and create complex spreadsheets. Consider taking a quick online course or tutorial to brush up on your skills before applying.
✨Tip Number 2
Gain a solid understanding of customer service principles, as this role requires exceptional customer care. Practising how to handle various customer queries can help you stand out during the interview.
✨Tip Number 3
Research the SEND Services and their specific needs. Understanding their mission and how the Business Support Officer fits into their goals will allow you to tailor your approach and demonstrate your enthusiasm for the role.
✨Tip Number 4
Prepare examples from your past experiences that showcase your organisational skills and ability to manage conflicting demands. Being able to discuss these in detail will highlight your suitability for the fast-paced environment.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative support and customer service. Emphasise your organisational skills and ability to handle confidential information, as these are key for the Business Support Officer role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and your flexibility in working within different teams. Mention specific examples of how you've successfully managed conflicting demands and provided exceptional customer service in previous roles.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office, CIVICA, Capita ONE, and SAP, be sure to mention your experience with these systems. Provide examples of how you've used them in past positions, particularly in data entry and processing invoices.
Prepare for Potential Questions: Think about common interview questions related to teamwork, handling customer queries, and managing workloads. Prepare concise answers that demonstrate your problem-solving abilities and proactive approach to work.
How to prepare for a job interview at Bradford Council
✨Show Your Customer Service Skills
As a Business Support Officer, exceptional customer service is key. Be prepared to share examples of how you've handled customer queries in the past, demonstrating your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Abilities
Highlight your organisational skills by discussing how you prioritise tasks and manage conflicting demands. You might want to mention specific tools or methods you use to stay organised, especially in a busy office environment.
✨Familiarise Yourself with Relevant Software
Since the role involves using Microsoft Office, CIVICA, Capita ONE, and SAP, it’s beneficial to brush up on these systems before the interview. If you have experience with similar software, be ready to discuss that too.
✨Prepare for Teamwork Questions
Being a team player is crucial for this position. Think of examples where you've successfully collaborated with others, and be ready to explain how you contribute to a positive team dynamic.
