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- Tasks: Lead the Box Office team and manage ticket sales for exciting theatre productions.
- Company: Bradford Theatres is a vibrant arts organisation hosting major productions and events.
- Benefits: Enjoy flexible working hours, diverse experiences, and opportunities for professional development.
- Why this job: Join a dynamic team during Bradford's City of Culture 2025, making a real impact in the arts.
- Qualifications: Experience in management within the arts sector and relevant qualifications in sales or customer service.
- Other info: This is a temporary role for up to 12 months, perfect for those seeking a creative environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Bradford Council owns and runs 4 venues under the Bradford Theatres umbrella: the Alhambra Theatre, the Studio, St George’s Hall (all city centre) and King’s Hall & Winter Gardens in Ilkley. This is an exciting time at Bradford Theatres working with large scale visiting production companies such as Cameron Mackintosh Ltd, Disney Theatrical, Matthew Bourne's New Adventures, National Theatre, Royal Shakespeare Company – during Bradford’s status as UK City of Culture 2025 and beyond. There is also a wide range of medium and small scale shows which visit the venues, including the best of British music, top stand-up comedians and one of the UK’s longest running classical music seasons.Â
Bradford Theatres are looking to recruit a temporary Box Office Manager for a fixed term (maximum 12 months) as maternity cover.
We seek the right individual to take responsibility for the provision of Box Office management services and to lead the efficient and effective operation of the Box Office sales team, ensuring Bradford Theatres maintains its position as a leading arts/entertainment organisation in the north. The postholder will inspire, lead, manage, develop the team, and maximise the effective use and potential of the Ticketing and Customer Relationship Management System (Spektrix). They will lead on delivering efficiencies across all sales channels (online, telephone call centre, face-to-face counter, and agency); as well as managing / upholding excellent customer service to maximise revenue and enhance the reputation of Bradford Theatres.
The Box Office Manager will be expected to show a high degree of initiative, making decisions within broad guidelines, demonstrating resilience under pressure and be able to adapt working practices in line with changing service needs.Â
Applicants must demonstrate extensive experience of a management / leadership role and have a proven track record of working in the arts/leisure sector, preferably a theatre. The post holder must have an appropriate qualification relevant to the sales / customer service industry, or equivalent such as Business Administration; Institute of Sales and Marketing Management; Institute of Customer Service. They must be flexible in working arrangements to meet important deadlines and be able to work unsociable hours including evenings, weekends and public holidays as required by the shift system operating in the Box Office department and sites / venues outside the city centre.
How to Apply
For further information regarding this post please click APPLY
Employee Offer
Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf .
Equal OpportunitiesÂ
We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.Â
 The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
Box Office Manager (Theatres) employer: Bradford Council
Contact Detail:
Bradford Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Manager (Theatres)
✨Tip Number 1
Familiarise yourself with the Bradford Theatres and their current productions. Understanding the venues and the types of shows they host will help you demonstrate your passion for the role during any interviews or discussions.
✨Tip Number 2
Network with professionals in the arts and theatre industry. Attend local events or join relevant online groups to connect with others who may have insights or advice about the Box Office Manager role and the specific challenges it entails.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully managed a team, especially in high-pressure environments. Be ready to provide examples of how you’ve improved customer service or sales processes in previous roles.
✨Tip Number 4
Research the Ticketing and Customer Relationship Management System (Spektrix) if you’re not already familiar with it. Highlighting your ability to quickly learn and adapt to new systems can set you apart from other candidates.
We think you need these skills to ace Box Office Manager (Theatres)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Box Office Manager position. Tailor your application to highlight relevant experience in management and customer service within the arts or leisure sector.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous management roles, particularly in theatre or similar environments. Provide specific examples of how you've led teams, improved sales processes, or enhanced customer service.
Showcase Your Qualifications: Mention any relevant qualifications you hold, such as Business Administration or certifications from the Institute of Sales and Marketing Management. This will demonstrate your commitment to professional development in the sales and customer service industry.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the arts and your vision for the Box Office. Make sure to express your enthusiasm for working with Bradford Theatres during this exciting time.
How to prepare for a job interview at Bradford Council
✨Show Your Passion for the Arts
Make sure to express your enthusiasm for theatre and the arts during the interview. Discuss any relevant experiences you've had, whether it's attending performances or working in similar environments. This will demonstrate your genuine interest in the role and the organisation.
✨Highlight Leadership Experience
Since the role requires managing a team, be prepared to share specific examples of your leadership experience. Talk about how you've inspired and developed teams in the past, and how you plan to apply those skills to lead the Box Office sales team effectively.
✨Familiarise Yourself with Spektrix
Research the Ticketing and Customer Relationship Management System, Spektrix, before the interview. Understanding its features and functionalities will show that you're proactive and ready to hit the ground running in managing box office operations.
✨Demonstrate Flexibility and Resilience
Be ready to discuss how you've adapted to changing circumstances in previous roles. Provide examples of how you've managed pressure and met deadlines, especially in fast-paced environments like theatres. This will reassure the interviewers of your ability to handle the demands of the position.