POST: Crisis Support Worker (The Cellar Trust)
LOCATION: Central Hall, Keighley
GRADE / SALARY: D1 £27,294.18 FTE per annum
Shifts available: Wednesday, Thursday, Friday, and Saturday: 17:00pm to 22:00pm; Wednesday, Thursday, and Friday: 11:30am to 14:30pm (working from home)
ACCOUNTABLE TO: Service Lead Safe Spaces
Purpose of the Job
You will deliver one-to-one crisis support to clients face to face or over the telephone. Safe Spaces is a non-clinical, supportive environment designed to help people in crisis stay safe, work through and understand their feelings, and then help them to access the support they need going forward.
Main Duties
- Deliver one-to-one support sessions to people in mental health crisis.
- Deliver support in a recovery-focused and person-centred way, which builds confidence and helps people to move forward.
- Manage referrals, book appointments and conduct follow up calls after crisis session.
- Make onward referrals and signpost where necessary.
- Assist in risk assessments with multi-disciplinary staff, highlighting any changes in clients' presentation relevant to their safety plan and feedback accordingly.
- Participate in shift handover and team meetings.
- Offer outreach sessions within the community, such as at care homes, community centres, schools and in client homes.
- Liaise with professionals and organisations across the district including referrers and partners.
- Ensure that client notes and information are recorded in an accurate and timely manner and kept updated.
- Work in line with all relevant safeguarding policies and procedures, ensuring concerns are escalated appropriately.
Values and Behaviours
- Create and maintain a culture of respect, always challenging and rooting out discrimination and stigma.
- Demonstrate a consistent belief in people and tenacity in supporting people to improve their future.
- Be passionate about our work and inspire others to feel the same.
- Be committed to doing things well and always look for opportunities for improvement.
- Model excellent partnership and team working.
Contact
For an informal discussion about this post, please contact: Karen.Larter@thecellartrust.org
Closing date: Sunday 14th June 2026
Assessment date: Sunday 19th June 2026
Link to our website: thecellartrust.org
