At a Glance
- Tasks: Engage with the public and manage parking-related inquiries in a busy service environment.
- Company: Join Bradford Council's dynamic Parking Services Team focused on community support.
- Benefits: Inclusive workplace, professional development opportunities, and a commitment to diversity.
- Other info: Supportive environment with a focus on continual improvement and career growth.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: 3 years in customer service and strong communication skills required.
The predicted salary is between 23625 - 28875 £ per year.
Are you interested in an exciting challenge? Do you like communicating with members of the public? Will you enjoy the challenge of working in a busy service environment? An opportunity has arisen within the service area Stronger Communities & Regulatory Services for an Officer to join our Parking Services Team.
Role Description
You will be responsible for:
- Investigating, assessing and responding to all informal and formal representations against parking and bus lane Penalty Charge Notices.
- Following agreed criteria and within the correct timeframe.
- The progression of Penalty Charge Notices through set procedures to an appropriate outcome.
Required experience
- 3 years’ experience in a front line customer related field and in communicating with customers in both written and verbal form.
- NQF Level 3 or equivalent in a relevant subject or evidence to support ability to work to that level.
- Ability to use knowledge of Health, Safety and Environmental policies, procedures and regulations including risks in own area of work.
- Ability to use a range of complex IT packages relating to area of work.
- Ability to adopt a process of continual improvement and suggest ways of working more efficiently and effectively to improve service delivery.
- Knows and understands how to use, interpret, handle and communicate information.
- Able to communicate sensitively and in an appropriate manner which considers the diverse needs of our communities.
- Able to demonstrate excellent written skills, write reports and draft documents in a logical and accurate manner.
- Provide advisory/regulatory advice within a customer focused service delivery organisation.
- Completes clerical and administrative work with accuracy and attention to detail.
- Demonstrate understanding of the organisation, its role in the communities and what it has to offer customers.
You must be able to provide a professional customer service via the telephone, ensuring that customer calls are handled in a helpful manner and assist in the administration of the department’s parking permit and contract systems.
If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive.
Parking Services Officer in Bradford employer: Bradford Corporation
Bradford Corporation is an exceptional employer dedicated to making a meaningful impact in the lives of young people affected by domestic abuse. With a supportive work culture that prioritises employee well-being, you will enjoy generous benefits such as 32 days of annual leave and a 5% employer pension contribution, alongside opportunities for professional growth within a collaborative team environment. Join us in Bradford, where your expertise can truly make a difference in the community.
