At a Glance
- Tasks: Support the infrastructure, cloud, and cyber security team while managing ServiceDesk Plus.
- Company: Join West Yorkshire Pension Fund, managing over £20bn in pension funds.
- Benefits: Inclusive workplace with opportunities for growth and learning.
- Other info: Equal opportunities employer committed to diversity and inclusion.
- Why this job: Be part of a dynamic team making a real impact in IT support.
- Qualifications: Proactive attitude and strong organisational skills required.
The predicted salary is between 27000 - 33000 £ per year.
An exciting opportunity has arisen for two IT Support Officers to join the infrastructure, cloud and cyber security team at West Yorkshire Pension Fund (WYPF).
At WYPF we look after over £20bn of pension funds and have circa 30 clients who we undertake pension administration for as well as run financial systems and an impressive artificial intelligence tooling suite to support parts of the organisation.
We are seeking two proactive and highly organised team players to support across all aspects of infrastructure, cloud and cyber security team across the Unit and to manage, develop and report from our existing Manage Engine Service Desk Plus.
Key Responsibilities
- Provide support to the infrastructure, cloud and cyber security team.
- Manage, develop and report from Service Desk plus.
- Ensure daily backups are completed on all servers and coordinate the secure transfer of backup tapes off-site in conjunction with our third-party provider.
- Check and upload "Tell Us Once" data, update the NI Database, process Oracle exports and Tax Code updates, and take appropriate action to resolve any issues.
- Apply problem-solving skills to evaluate and investigate issues, suggesting or implementing effective resolutions.
- Ensure desktops, printers, mobile devices, and other ICT hardware are installed correctly, efficiently, and within agreed timescales and standards.
- Maintain and update WYPF’s asset register and other hardware registers, ensuring accuracy at all times.
- Maintain a can -do attitude to IT colleagues and customers by resolving issues and proactively performing root cause analysis to reduce reoccurrence.
Note: this is not a first, second or third line support function or opportunity.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.
We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
The following content displays a map of the job's location.
- Location
- Aldermanbury House, Godwin Street, Bradford, United Kingdom
- #J-18808-Ljbffr
ICT Support Officer in Bradford employer: Bradford Corporation
Bradford Corporation is an exceptional employer dedicated to making a meaningful impact in the lives of young people affected by domestic abuse. With a supportive work culture that prioritises employee well-being, you will enjoy generous benefits such as 32 days of annual leave and a 5% employer pension contribution, alongside opportunities for professional growth within a collaborative team environment. Join us in Bradford, where your expertise can truly make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Officer in Bradford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bradford Corporation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bradford Corporation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bradford Corporation!
✨Direct Apply to Bradford Corporation
Let's not forget to apply directly through the Bradford Corporation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Support Officer in Bradford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bradford Corporation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bradford Corporation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bradford Corporation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
