At a Glance
- Tasks: Manage vehicle maintenance bookings and support the workshop team with administrative tasks.
- Company: Join Bradford Council's dynamic fleet operations team at Shearbridge Depot.
- Benefits: Enjoy stable employment, pension scheme, training opportunities, and discounted gym membership.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a team that keeps Bradford running smoothly and efficiently.
- Qualifications: Experience in busy reception or workshop environments and strong customer service skills.
The predicted salary is between 22000 - 26000 £ per year.
Overview
Join a team that keeps Bradford running. We are looking for an enthusiastic and customer focused Workshop Receptionist to join our experienced and close-knit workshop team at Shearbridge Depot. Bradford council operates one of West Yorkshire’s largest and most diverse local authority fleet operations, maintaining circa 1,700 vehicles, which is increasing, including specialist plant equipment that deliver essential frontline services across the district every day. From refuse collection vehicles and winter maintenance machinery to operational support vehicles and specialist plant machinery. Our fleet workshop plays a vital role in keeping the city running safely, efficiently and reliably. We’re looking for someone who has experience of working in a busy reception or workshop environment, is competent in the use of Microsoft Office applications and other computerised systems, has excellent customer service and communication skills, both verbal and written, has good administrative and data entry skills with a high level of accuracy, can work safely, efficiently and professionally under pressure, works well as part of a team and supports colleagues, and is reliable, adaptable and motivated.
Responsibilities
- Receiving and processing vehicle maintenance and repair bookings via telephone and email.
- Creating job sheets and maintaining accurate records.
- Creating financial orders under the supervision of the workshop reception engineers/supervisors.
- Liaising with customers, drivers, contractors and council services regarding vehicle repairs and maintenance.
- Supporting workshop reception engineers and supervisors with day-to-day administrative duties.
Qualifications
- Experience of working in a busy reception or workshop environment.
- Competent in the use of Microsoft Office applications and other computerised systems.
- Excellent customer service and communication skills, both verbal and written.
- Good administrative and data entry skills with a high level of accuracy.
- Ability to work safely, efficiently and professionally under pressure.
- Team player who works well as part of a team and supports colleagues.
- Reliable, adaptable and motivated.
Why Join Us?
- Stable and secure local authority employment
- Access to a defined benefit local government pension scheme
- Training opportunities
- Discounted corporate gym membership
- Opportunities for overtime
- Supportive and enjoyable team environment
Further Information
To discuss the role informally, please contact Stewart Wild at Stewart.Wild@Bradford.gov.uk.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs. The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
Fleet Workshop Receptionist in Bradford employer: Bradford Corporation
Bradford Corporation is an exceptional employer dedicated to making a meaningful impact in the lives of young people affected by domestic abuse. With a supportive work culture that prioritises employee well-being, you will enjoy generous benefits such as 32 days of annual leave and a 5% employer pension contribution, alongside opportunities for professional growth within a collaborative team environment. Join us in Bradford, where your expertise can truly make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Workshop Receptionist in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bradford Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bradford Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bradford Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Bradford Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bradford Corporation!
How to prepare for a job interview at Bradford Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
