At a Glance
- Tasks: Support residents facing financial hardship by assessing and awarding crisis payments.
- Company: Join a supportive team at Britannia House, Bradford City Centre.
- Benefits: Enjoy 25 days holiday, flexible hours, and remote work options.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Detail-oriented with strong IT and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid with base at Britannia House, Bradford City Centre.
Customer and Welfare Services
We are seeking a motivated and detail‑focused officer to support residents facing financial hardship. You will be responsible for assessing, awarding, and monitoring crisis and housing payments, and other local welfare schemes in line with legislation, council policy, and best practice. This is a key customer‑facing role requiring sound judgement, empathy, and a strong understanding of welfare benefits and financial assessment.
The successful candidate must have excellent IT skills, written and verbal communication and be able to produce work with a high degree of accuracy, paying strong attention to detail and complete it effectively and to tight deadlines.
Successful candidates can expect to receive:
- 25 days per year holiday entitlement (increasing to 30 days after 5 years’ service) and a further 8 public holidays as well as the opportunity to take extra time off under our flexi scheme.
- The option to work at home, provided the required knowledge level and work targets are met.
- Flexibility around your working hours (subject to the needs of the business and team).
- Membership of the West Yorkshire Local Government Pension scheme.
- A city centre working location – within walking distance of the bus and train stations and the main shopping centres.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive.
If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
Discretionary Payments Officer in Bradford employer: Bradford Corporation
Bradford Corporation is an exceptional employer dedicated to making a meaningful impact in the lives of young people affected by domestic abuse. With a supportive work culture that prioritises employee well-being, you will enjoy generous benefits such as 32 days of annual leave and a 5% employer pension contribution, alongside opportunities for professional growth within a collaborative team environment. Join us in Bradford, where your expertise can truly make a difference in the community.
