At a Glance
- Tasks: Plan and coordinate transport for vulnerable children and adults with special needs.
- Company: Join Bradford Council's dedicated Passenger Transport Service team.
- Benefits: Inclusive workplace, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with flexible hours and a supportive work environment.
- Why this job: Make a real difference in the lives of those who need it most.
- Qualifications: Strong customer service skills and experience in coordinating people and resources.
The predicted salary is between 22950 - 28050 £ per year.
The Passenger Transport Service (PTS) is responsible for the transportation of over 1,800 special needs and vulnerable children and adults twice daily; this is over 724,000 movements in the year. The Service consists of:
- The PTS Bus Operation, responsible for the PTS Buses, planning, maintenance, and customer care provided by our Road Crews.
- The Special Educational Needs (SEN) Taxi Escort Contracting Service, responsible for the provision of Home to School transport via our Taxi Partners with the support of the SEN home-based escort team.
- The Social Care Taxi Escort Contracting Service, responsible for the provision of Taxi transport requested by social workers and other school and council provisions.
We are looking for a Customer Planning Co-ordinator to join our dedicated team in the PTS Core team. This role is an opportunity to make a real difference in our vibrant and diverse city.
The main responsibilities of this role include:
- Planning, scheduling, and delivering transport/travel assistance for vulnerable children and adults with special educational needs and/or disabilities, twice daily, in compliance with statutory and legislative requirements.
- Managing the day-to-day planning operation and implementation of a safe, compliant, and cost-efficient service for approximately 300 home-based SEN Passenger Escorts and 160 depot-based PTS Bus Drivers and Escorts.
- Ensuring the smooth operational running of the PTS Planning function.
- Manning service desks during duty hours and responding to daily variations to ensure minimal disruption to the service.
- Maintaining accurate records of daily staff attendance in accordance with relevant policies and procedures.
- Contributing to the recruitment, training, development, and performance management of PTS drivers and escorts.
- Demonstrating effective administrative and financial management skills and complying/contributing to health & safety management.
Experience and skills required:
- Experience of co-ordinating people and planning resources.
- Well-developed customer service skills.
- Highly organised and efficient.
- Empathy and understanding of vulnerable customers with special needs.
- Ability to communicate effectively at all levels within a demanding environment.
- High level of numeracy and computer literacy.
- Knowledge of the Bradford and District geographical area.
Please note: The PTS Planning Office is open from 6.30am until 5.00pm; therefore, Customer Planning Co-ordinators are required to work within a range of start and finish times to meet operational needs.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.
The RESPECT Allyship Programme is available to all staff, offering the opportunity to learn more about the diverse communities & groups and providing added benefits and resources to its members.
Customer Planning Co-Ordinator in Bradford employer: Bradford Corporation
Bradford Corporation is an exceptional employer dedicated to making a meaningful impact in the lives of young people affected by domestic abuse. With a supportive work culture that prioritises employee well-being, you will enjoy generous benefits such as 32 days of annual leave and a 5% employer pension contribution, alongside opportunities for professional growth within a collaborative team environment. Join us in Bradford, where your expertise can truly make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Planning Co-Ordinator in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bradford Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bradford Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Planning Co-Ordinator in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bradford Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Bradford Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bradford Corporation!
How to prepare for a job interview at Bradford Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
