At a Glance
- Tasks: Lead a team to ensure top-notch customer support and compliance in licensing.
- Company: Bradford Council, dedicated to public safety and community support.
- Benefits: Part-time role with flexible hours and a commitment to inclusivity.
- Other info: Join a diverse team and benefit from the RESPECT Allyship Programme.
- Why this job: Make a real impact in a vibrant city while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 23400 - 28600 £ per year.
The Hackney Carriage & Private Hire Licensing Service is responsible for the licensing, inspection and enforcement of Hackney Carriage and private hire drivers, vehicles and operators across the Bradford District. The key objectives of the service are to promote public safety for the public using taxi and private hire vehicles.
We are looking for a part-time Team Leader to join the Customer and Business Support Team, in HCPH Licensing. This role is an opportunity to make a real difference in our vibrant and diverse city, supporting our team, our licence holders and the travelling public.
Main responsibilities of this role:
- Manage staff including undertaking supervision and appraisals, training and developing staff, dealing with attendance and performance issues, including presenting at hearings, and responsibility for recruitment and selection.
- Ensure that all activities of the team are carried out in accordance with a wide range of legal requirements including Equalities and Human rights legislation.
- Prepare accurate information in response to freedom of information and similar requests and help determine when exemptions from releasing information should apply.
- Ensure security of data and information in compliance with the Council’s Information Security policy, Data Protection legislation and UK GDPR.
- Lead, motivate and develop staff with the aim of achieving a high quality, customer focused licensing service with effective professional business support.
- Ensure that all incoming and outgoing communications and correspondence including complaint handling are managed in line with the Councils Corporate Complaints Procedure and within Council processing timeframes.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
Customer & Business Support - Team Leader in Bradford employer: Bradford Corporation
Bradford Corporation is an exceptional employer dedicated to making a meaningful impact in the lives of young people affected by domestic abuse. With a supportive work culture that prioritises employee well-being, you will enjoy generous benefits such as 32 days of annual leave and a 5% employer pension contribution, alongside opportunities for professional growth within a collaborative team environment. Join us in Bradford, where your expertise can truly make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Business Support - Team Leader in Bradford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bradford Corporation and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bradford Corporation and let us see your personality shine through!
We think you need these skills to ace Customer & Business Support - Team Leader in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bradford Corporation.
Get Familiar with Our Brand:Before applying, take some time to learn about Bradford Corporation and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bradford Corporation
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bradford Corporation.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bradford Corporation will surely appreciate.
