CCTV, Security & Control Room Operative in Bradford

Details of Team: The CCTV and Security Team help to deliver a compliant CCTV service in accordance with legal and ethical guidelines under the Security Framework using a coordinated approach in the deployment and management of over 1000 CCTV cameras for Community Safety, Urban Traffic Control (UTC), Clean Air Zone (CAZ), moving traffic enforcement such as bus lanes & gates and fly tipping, with the primary responsibility being for Community Safety working in partnership with the Police. The team manages the operation of the Council’s accredited alarm monitoring system (ARC-Alarm Receiving Centre), lone worker applications, out‑of‑hours services, operation of bollards, radio communication systems and key holding responsibilities and reports of issues to enable resolution. The service delivers commercial opportunities in respect of bespoke CCTV, security and out‑of‑hour services and holds SSAIB accreditation.

Role Summary: We are looking for a CCTV, Security & Control Room Operative to join our dedicated team within Stronger Community and Regulatory Services. This role is an opportunity to make a real difference in the Bradford District whilst contributing to the Community Safety Agenda.

Main Responsibilities:

• Operation of the Council’s CCTV system throughout the Bradford District area, ensuring compliance with regulations for CCTV including GDPR and CCTV code of practice.
• To operate the Council’s accredited alarm monitoring system (ARC-Alarm Receiving Centre), lone worker applications, out‑of‑hour services, operation of bollards, radio communication systems and key holding responsibilities.
• Clear communication and reporting of issues to enable resolution.
• To work as part of a team responsible for the operation of the out‑of‑hours emergency service, escalating issues as appropriate.
• Responsible for being part of a team delivering comprehensive 24/7, 365 day per year services across the city and wider district.
• Liaison with other council services and external agencies to help prevent crime and other safety issues.
• Ability to work 12‑hour shifts covering days and nights from a control room environment.
• Function as a delegated data controller for the system, following set procedures for the secure storage, retrieval, and eventual disposal of recorded data in line with statutory requirements.
• Ensure adherence to service level agreements for sharing information with Police and other agencies.
• Apply protocols for sharing information with insurance companies and processing and release of data for SAR requests and internal audit.
• Recording incidents as per procedural manual, drafting reports and preparing video evidence for use in Court.

Relevant Experience:

• SIA Licence: Requirement of a valid Security Industry Authority (SIA) licence for Public Space Surveillance.
• Vetting: Requirement for police forces (Non‑Police Personnel Vetting) – NPPV2 - full and adherence to British Standards BS7858 security screening.
• Technical Knowledge: Proficiency in IT systems, IP CCTV technology, and alarm monitoring software.
• Experience: Previous experience in a control room, or surveillance environment would be beneficial.
• Communication Skills: Effective communication skills, ability to remain calm under pressure, and keen diligence.
• Qualifications: NVQ Level 2 or demonstrates ability to operate at this level.

Qualifications: Clear understanding of General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, Protection of Freedoms Act 2012, CCTV Code of Practice and the Human Rights Act 1988 to safeguard individual privacy acting as the delegated data controller. Also, RIPA (Regulation of Investigatory Powers Act 2000) and Criminal Justice and Public Order Act 1994 in relation to CCTV.

Training: Prepared to undertake further training in relation to undertaking role.

Equal Opportunities: We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs. The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.