At a Glance
- Tasks: Lead a team to ensure top-notch customer support and licensing services.
- Company: Bradford Council, committed to public safety and community support.
- Benefits: Part-time role with flexible hours and a focus on professional development.
- Other info: Join an inclusive environment that values diversity and personal growth.
- Why this job: Make a real difference in a vibrant city while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
The Hackney Carriage & Private Hire Licensing Service is responsible for the licensing, inspection and enforcement of Hackney Carriage and private hire drivers, vehicles and operators across the Bradford District. The key objectives of the service are to promote public safety for the public using taxi and private hire vehicles.
We are looking for a part-time Team Leader to join the Customer and Business Support Team, in HCPH Licensing. This role is an opportunity to make a real difference in our vibrant and diverse city, supporting our team, our licence holders and the travelling public.
Main responsibilities of this role:
- Manage staff including undertaking supervision and appraisals, training and developing staff, dealing with attendance and performance issues, including presenting at hearings, and responsibility for recruitment and selection.
- Ensure that all activities of the team are carried out in accordance with a wide range of legal requirements including Equalities and Human rights legislation.
- Prepare accurate information in response to freedom of information and similar requests and help determine when exemptions from releasing information should apply.
- Ensure security of data and information in compliance with the Council’s Information Security policy, Data Protection legislation and UK GDPR.
- Lead, motivate and develop staff with the aim of achieving a high quality, customer focused licensing service with effective professional business support.
- Ensure that all incoming and outgoing communications and correspondence including complaint handling are managed in line with the Councils Corporate Complaints Procedure and within Council processing timeframes.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.
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