At a Glance
- Tasks: Coordinate patient care services and manage staff rotas in a dynamic healthcare environment.
- Company: Join Bradford City Primary Care Network, dedicated to improving local health.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Flexible working environment with a focus on teamwork and community impact.
- Why this job: Make a real difference in patient care while developing your skills in a collaborative setting.
- Qualifications: Strong organisational skills and experience in healthcare administration preferred.
The predicted salary is between 37338 - 44962 £ per year.
We are looking for an enthusiastic, committed team player willing to act independently within their area of responsibility to deliver patient care. Working in Primary Care is a challenging working environment. We will expect a good work ethic, focus and commitment. In return, you will be working with similarly committed colleagues who are focused on making our shared working lives enjoyable and supportive.
As the PCN Service Coordinator, you will support the delivery of services across our Primary Care Practices, health promotion and work with stakeholders across the health and care system to deliver projects. The post holder is expected to work accurately and under pressure with the ability to manage and prioritise their own workload, that of the department and anticipate and resolve problems expediently.
Main duties of the job:- Compile and disseminate rotas for the clinical and non-clinical staff and act as a single point of contact.
- Ensure staff comply with all company policies, procedures and guidelines.
- Ensure that services are staffed appropriately.
- Co-ordinate rota changes at all levels to ensure minimal impact on care and be the first point of contact for all day-to-day issues affecting staff cover.
- Support the rollout of new initiatives/changes and services and cascade key information and deal with enquiries, escalating where necessary.
- Coordinate and promote events such as Health Check events and pre-diabetes screening.
- Manage your own workload, use own initiative, communicate effectively, and escalate issues as appropriate.
- Support the Operations and Business Manager in the delivery of local projects.
Bradford City Primary Care Network 4 (PCN4) is a network of Bradford City Practices working collaboratively across the network area to look after the health of our local population. The PCN comprises of 5 local Practices with a total population of around 44,000 registered patients.
Job responsibilities:- Day-to-day operational responsibility for the applying and maintenance of rotas, coordinate locum cover when required.
- Check all locum timesheets to ensure agreed rates and hours are charged and any discrepancies referred to the relevant personnel.
- Coordinate events to promote health screening and work with external stakeholders to deliver local initiatives.
- Support the set up and mobilisation of new services.
- Monitor progress against the delivery of new services by tracking actions and producing project updates.
- Produce reports (as required) on activity, compliance and procedures.
- Continually assess and evaluate systems recommending changes and improvements.
- Act as a liaison between PCN practices, community services, voluntary sector organisations and external partners to support service delivery.
- Undertake mandatory training and keep staff training records up to date.
- Work in accordance with Health and Safety regulations at all times.
- Work at any location where the PCN provides services.
- Abide by all information governance requirements in respect of data protection and confidentiality.
- Strong attention to detail and accuracy.
- Self-motivated achievement focused with a proactive approach to problem solving.
- Flexible approach.
- Excellent interpersonal skills.
- Professional manner.
- An understanding of how effective administration can contribute to the delivery of service.
- Awareness of own limitations.
- Knowledge of customer care principles.
- Knowledge of rota design and management.
- Ability to communicate verbally and in writing in a clear, concise and effective way.
- IT Skills expert user of Microsoft Excel & Word.
- SystmOne user.
- Self-motivated, highly organised, focused and results orientated.
- Ability to analyse data, identify and implement resolution where required (problem solve).
- Ability to work to a high degree of accuracy and attention to detail.
- Work on own initiative with demanding workloads and prioritise tasks.
- Ability to cope with high levels of pressure.
- Ability to demonstrate emotional resilience and intelligence in the face of conflict, in complex situations and when dealing with competing priorities.
- Develop and maintain positive working relationships.
- Experience in SystmOne rota design and implementation.
- Experience of collaborative working with both internal and external stakeholders.
- Experience of working to targets in a busy/demanding environment.
- Experience of resolving complex matters in a fast-paced environment.
- Experience of implementing organisational policies and maintaining associated documents.
- Experience of working with clinical staff.
- Previous experience within Primary care is desirable, but a willingness to learn, transferable experience, and an empathetic leadership approach are more important.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£31,000 to £35,000 a year pro-rata depending on experience.
Service Coordinator employer: Bradford City PCN4
Bradford City Primary Care Network 4 is an exceptional employer that fosters a supportive and collaborative work environment, ideal for those passionate about patient care. Employees benefit from a strong focus on professional development, with opportunities to engage in health promotion initiatives and work closely with dedicated colleagues across the network. Located in Bradford, this role offers a chance to make a meaningful impact on the health of the local community while enjoying a flexible and dynamic workplace culture.
